Skip to main content

Monaco Ford

(492 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (860) 968-2153 (860) 968-2153
Used (860) 968-2157 (860) 968-2157
Service (860) 968-2152 (860) 968-2152

Reviews

(492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monaco Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

A great buying experience from sales to finance.

A great buying experience from sales to finance. Aaron made the purchase smooth and quick as always. Everyone at Monaco was friend and helpful as always. I would recommend them and have for the best Ford inventory in the Connecticut

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Justin, thank you for your kind words and congratulations on your new vehicle! Thank you so much for being one of our valued guests and we look forward to your next visit!

Monaco Ford has always been very professional and

Monaco Ford has always been very professional and helpful. I appreciate their complimentary pick up and drop off. It sure makes car repairs easier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Janet, we're pleased to hear everything was completed to your satisfaction! At Monaco Ford, we value our customers, and we look forward to seeing you on your next visit. Take care!

I purchased three used certified Ford Explorers; the

I purchased three used certified Ford Explorers; the transition was flawless and made easy. Great dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Bob, we appreciate you taking the time to leave us this feedback. At Monaco Ford, we value our customers, and we look forward to seeing you on your next visit. Take care!

We saw a used pickup on Monaco’s website that interested

We saw a used pickup on Monaco’s website that interested us. We’ve never owned one in the past but needed a tow vehicle for our camper. Went to Monaco and liked the truck immediately. Our salesman, Adrian, didn’t push the truck on us but answered all our questions. Nice truck…easy-going company. Highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dvdbrch1, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

I was sold a pile of junk with so many technical issues

I was sold a pile of junk with so many technical issues that the engineers at Ford Motor Company can't even figure it out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hwcantiquesllc, we are disappointed to hear that your experience with us was not a positive one. If you’d like to discuss this matter, please give us a call at (860) 652-3000 at your earliest convenience. Take care.

Just bought a truck from Monaco ford.

Just bought a truck from Monaco ford. Can?t say enough about the people that work there. The sales guy wasn?t pushy at all. Gave a bunch of information about the truck from top to bottom. The paper work when signing to buy it was quick and easy and very well explained. Over all a very welcoming place. Highly recommend buying your next vehicle from Monaco!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jonathan, we appreciate your recommendation of our dealership! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Excellent Customer service and very friendly sales staff.

Excellent Customer service and very friendly sales staff. Would definitely recommend Monaco Ford for new or used car purchase. Sales Folks very knowable on the products they sell. Made the purchase very easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Superiorhvac, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to see you again in the future! Take care!

They right on business they will work with you and make

They right on business they will work with you and make the process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Camy, thank you for taking the time to leave a review for us at Monaco Ford. We're happy we could meet your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

smooth sailing on getting the Ford Maverick (after the

smooth sailing on getting the Ford Maverick (after the manufacturer actually got it delivered). very professional, staff was friendly and knew their product well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mhouston, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I have purchased well over 25 vehicles from Monaco Ford

I have purchased well over 25 vehicles from Monaco Ford and I have never had a bad or subpar experience with any of the staff there. All have been helpful and extremely knowledgeable about their products. Greg Smith, Kyle Bowler, Aaron Guilbeault, Blake Reilly, Matt Brierton, Meghan Craw, and Jerry Lynn Holley all had some type of involvement in making my purchase a successful one. The dealership is top notch and the Monaco Family run an outstanding operation. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Mark, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!