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Monaco Ford

(491 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (860) 968-2153 (860) 968-2153
Used (860) 968-2157 (860) 968-2157
Service (860) 968-2152 (860) 968-2152

Reviews

(491 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Monaco Ford from DealerRater.

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So Far So Good

Andre Blue 5 star rating. Excellent customer service very personable and knowledgeable Jim in financing 5star too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steven, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Experience with Monaco Ford

Working with Monaco Ford to purchase our car was a great experience! Very easy, no stress and friendly staff. They are very transparent, thorough and efficient. This was our second purchase from them. We also like their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, thank you for your kind words and congratulations on your new vehicle! Thank you so much for being one of our valued guests and we look forward to your next visit!

The staff is Professional, friendly and responsive in a

The staff is Professional, friendly and responsive in a timely manner.. I would recommend shopping for your vehicle at Monaco.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Monaco Ford CT

I was not a easy customer to deal with.But my salesman JohnT and Matt and Ron from the assistant manager side made me a great deal on my truck.They were very patient with me even though at times I wasn't patient.Very professional dealing with me and I would encourage anyone looking at buying a Ford product to stop in and see these guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Paul, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

The only car dealer that we will go to.

The only car dealer that we will go to. Monaco Ford employees in all aspects of the dealership are always helpful and understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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EXTREMELY easy with whom to work; Friendly, courteous,

EXTREMELY easy with whom to work; Friendly, courteous, patient, flexible. NO pressure; Willing to work with me. Good pricing. Excellent explanation of vehicle systems. Good knowledge of product and competition

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Incredible sales staff.

Incredible sales staff. Great value on my trade-in. When I hit a snag with the DMV they took care of everything. The easiest car buying process I have had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Repeat Customer Many Times Over

I and my family have bought multiple vehicles here over the years. We?ve had all of our vehicles serviced here as well. The reason we always come back is due to the excellent communication and honesty. I?ve never walked away feeling like I was taken advantage of or unimportant. Sales staff is very pleasant without pushing. Service staff is honest and does a good job answering questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kevin, thank you for taking the time to notice those efforts and for leaving such an awesome review! Thank you so much for being one of our valued guests and we look forward to your next visit!

Wonderful dealership worked with Greg again such a

Wonderful dealership worked with Greg again such a wonderful experience. He does an amazing job. We are very happy with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service from start to finish as usual !

Great service from start to finish as usual !!! Top notch staff that can be trusted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.