Reviews
Write a reviewWorth the drive!!!
One of the best car buying experiences we've had, hands down. We were coming in from Des Moines to look at a Jeep we spotted online, and called ahead to have them hold it for us. When we arrived it was waiting by the front door for us. Dave Koch and Susie O'Brien-Johnson in the finance office were wonderful to work with. They genuinely made us feel like they wanted our business. They worked with us on our trade in price, helped us to get a lifetime extended warranty and didn't quit until we got to a price we could live with including all our extras. Dave even took us into town and bought us lunch while we were waiting for the paperwork to get drawn up! If Iowa Nice can be applied to a car dealership, this would be it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Highly recommend a visit!
Very great service! Very personable! The process felt like a breeze. A big shout out to sales, Dave Koch made this a great experience without the hassle. We called about a vehicle we liked and he had it ready to go for us before we got there. Highly recommend just giving them a chance, you won't be let down!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great overall experience
This dealership really did a great job of getting us exactly what we were looking for. We had called ahead of time and asked about a vehicle and it was at the front door waiting for us to test drive it. Dave Koch was our sales professional. The process followed through extremely well with no hiccups. We told him what we wanted and where the budget allowed us to be and he made it happen. He made sure we were absolutely ready to get into our new vehicle, even by helping us transfer items from our old vehicle into the new one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome Service Dept
GREAT JOB IN SERVICE SAM!!!!! Always get in quickly and a great job gets done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your continued business. We appreciate that you took the time to review us too!
Excellent service
Thys Motor has the best staff and everyone is always so friendly! Sam does a great job at getting my jeep in for a service and she listens to what I'm telling her! Susie has always done a great job at helping me with a new vehicle purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Patti. We appreciate your time and your continued business.
Drive thru service
Had a low tire light come on, so I called Thys Motors and Susie directed me to pull up to serivce garage door. When I got to Thys, the door opened up, I pulled in and Sam came out and aired up my tires. I didn't even need to get out of my car! So convenient, excellent customer service. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your continued business!
Great service
Suzie and Sam do a great job, they work with my schedule and make sure everything is taken care of!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for taking the time to let people know about our service here at Thys. We appreciate your business!
Great Experience!
I recently purchased a vehicle from Thys Motors. I received amazing customer service from everyone I came in contact with. When I first entered the building I was greeted by Jessie who was very friendly and professional. I did not feel any pressure during the buying process. Mike was very helpful in putting me in a vehicle that best suited my needs. Susie walked me through the entire paperwork process taking her time and explaining everything in detail. Salesman Dan took me out to the vehicle and explained in detail all the little details and features the car had. Sam was great when I had an issue with the vehicle. She got me in right away and took care of it. I would definitely recommend Thys Motors to anyone. What a great team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your detailed description of your purchase here at Thys Motor Co! We really appreciate your business and your recommendation!
Exellent service
Preparing to leave for Florida and my vehicle started overheating. I called Susie at Thys Auto who transferred me to Sam with service and they got my vehicle in immediately to be repaired so I wouldn't miss my deadline. Thanks for everything You guys are the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Steve. Glad we could help with your service to get you to Florida in time. We appreciate your continued business!
Great customer service
This was one of the easiest experiences we had buying a used vehicle from start to finish. Dan answered every question we had with no pressure. Susie had everything ready for us when we made the decision to buy, which made signing of the papers quick. All staff was friendly and couldn't of asked for a better experience buying our truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for letting everyone know about your great experience buying a truck here at Thys with Dan and Susie. We appreciate your time and your business.