.jpg)
.jpg)
.jpg)
.jpg)
Reviews
Excellent customer service skills very nice, pleasant and funny , educated and very experienced for this job thank you for service 😊
Excellent customer service skills very nice, pleasant and funny , educated and very experienced for this job thank you for service 😊
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such a pleasant, funny, and positive experience with our team. Providing knowledgeable and friendly service is exactly what we strive for. We appreciate your business and hope to see you again soon! 😊
Absolutely horrible! I would drive 3 states over before i would bring my vehicle there. Rude, paperwork mispresented as safety when its not a safety nor needing to be done. They walk away after reviewing paperwork just to come back w less paperwork they give, why hide paperwork if what your saving was serviced.
Absolutely horrible! I would drive 3 states over before i would bring my vehicle there. Rude, paperwork mispresented as safety when its not a safety nor needing to be done. They walk away after reviewing paperwork just to come back w less paperwork they give, why hide paperwork if what your saving was serviced.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry your visit felt that way — that's not the experience we want anyone to have. Our advisors present a full multi-point inspection with every visit. Safety items are flagged by manufacturer standards. Everything else is noted separately so you can decide — no pressure. If paperwork changed during your visit, it was to correct or clarify, not to hide anything. We'd like to understand what happened. Call us at (413) 781 3400 and ask for the service manager
Ed is great! Helped me get my car at sticker when everyone else was over sticker.
Ed is great! Helped me get my car at sticker when everyone else was over sticker.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the shoutout, Elrico327! Ed is fantastic, and we're so glad he could help you secure your car! We appreciate your business and hope you love your new ride!
Very good place to get a vehicle and service every body is helpful and pleasant to deal with
Very good place to get a vehicle and service every body is helpful and pleasant to deal with
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback! We're thrilled to hear that our entire team was helpful and pleasant to deal with. Thank you for choosing us for your vehicle and service needs!
Awesome dealership with amazing staff always willing to go above and beyond. When I’m ready for my next vehicle, I’ll be coming to see you!
Awesome dealership with amazing staff always willing to go above and beyond. When I’m ready for my next vehicle, I’ll be coming to see you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the amazing review! Hearing that our team went above and beyond for you is the best feedback we could ask for. We love taking care of our customers, and we'll be ready and waiting to give you that same exceptional service whenever you're ready for your next vehicle. Until then, happy driving!
Purchased several vehicles from there had a very good experience great people to deal with
Purchased several vehicles from there had a very good experience great people to deal with
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! Having you purchase several vehicles from us means the world to our team. We pride ourselves on having great people who deliver consistent service every single time you walk through our doors. Thank you for your trust and loyalty!
I purchased 4 vehicles thru Central Chevrolet every one of these transactions has been smooth and pressure free. Hands down the best dealership in Western Ma. Ed was on vacation for the last purchase so I decided to go and court another dealer and lets just say this was a very bad idea as it turned out I canceled the sale. By this time Ed had returned I placed an order on a new vehicle and 3 days later Ed called asking if I would like to take a vehicle that was going to be a swap. I decide to cancel the ordered vehicle and purchase the incoming one. I honestly don't think many dealers would think to put the customer first. I have had only one service issue with the new vehicle and Carla made it right. Central Chevy is one of those rare dealers that you can walk into see someone, return 5 years later and see the same person. In today's world that is rarely seen most dealers are a revolving door.
I purchased 4 vehicles thru Central Chevrolet every one of these transactions has been smooth and pressure free. Hands down the best dealership in Western Ma. Ed was on vacation for the last purchase so I decided to go and court another dealer and lets just say this was a very bad idea as it turned out I canceled the sale. By this time Ed had returned I placed an order on a new vehicle and 3 days later Ed called asking if I would like to take a vehicle that was going to be a swap. I decide to cancel the ordered vehicle and purchase the incoming one. I honestly don't think many dealers would think to put the customer first. I have had only one service issue with the new vehicle and Carla made it right. Central Chevy is one of those rare dealers that you can walk into see someone, return 5 years later and see the same person. In today's world that is rarely seen most dealers are a revolving door.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience with us! We truly appreciate your loyalty over 4 vehicle purchases. Hearing that you value the consistency of our team means the world to us; we work hard to create an environment where our staff stays long term so they can build real relationships with guests like you. We'll be sure to pass along your praise to both Ed for putting you first and Carla for making things right in service. Thank you for choosing us as your go-to dealer in Western Massachusetts!
Ed was awesome to work with, he made it an easy, fun experience. Great guy!
Ed was awesome to work with, he made it an easy, fun experience. Great guy!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review! We love hearing that Ed made your experience both easy and fun. Buying a car should be an exciting milestone, and Ed always does a fantastic job of keeping it stress free. We truly appreciate your business and hope you love your new ride!
Mr. O’Grady is the most helpful car salesman I’ve ever worked with. Won’t go to anyone else for my vehicle needs again. Ever.
Mr. O’Grady is the most helpful car salesman I’ve ever worked with. Won’t go to anyone else for my vehicle needs again. Ever.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, what an incredible compliment! Thank you so much for the review. Mr. O'Grady is a fantastic asset to our team, and hearing that he's the most helpful car salesman you've ever worked with means the world to us. We are honored to have earned your loyalty, and we look forward to taking care of all your vehicle needs for years to come!
Ed took the time to listen, and get me the exact vehicle I wanted, at the best price around .... i will be back Thanks Ed for all you do .
Ed took the time to listen, and get me the exact vehicle I wanted, at the best price around .... i will be back Thanks Ed for all you do .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the fantastic review! Ed truly cares about listening to our customers and making sure they drive away in the exact vehicle they want at a great price. We're so proud to have him on our team. Thank you for your business, and we can't wait to welcome you back next time!