Central Chevrolet

I went to purchase a car with a trade or trades for down payment. I was already approved for financing with a known lender. The sales person Nick appeared very helpful and straightforward. Went through finance office and was approved. I had no money down and I tried to work with that. Unfortunately it could not be done. So they found another comparable vehicle that still required money down. Unfortunately could not do that either. I reviewed the paperwork to find out that the car was listed at almost $5000 more then the listed paperwork then online. Also they financed through their bank which gave them a better rate then my bank. I confronted the salesperson about this and he admitted the error and he will look into it. Within an hour the online price went up by about $3000. Be careful with Central Chevy in West Springfield. Review and watch all figures on paperwork because some dealerships will screw you over. Obviously I won’t be working with dealership any longer

I brought my vehicle to this dealership as I figured it would be fixed quickly since they should know all things about Chevys. I was inconvenienced for TWO weeks without my car, being told one thing to another and charged five THOUSAND dollars - all to pick my car up on this weekend at noon and have it be dead again in my driveway just three hours later. I am beyond frustrated and want a full refund. I will never recommend this car to anyone.

Dealer told me service was performed and completed when in reality they did not do the service. Had a recall and had my truck in Twice for service regarding the recall; first visit to confirm it needed the recall, second service to perform the recall. They only did the programming but claimed they had replaced the fuel injectors AND programmed them. Just called to address another recall and they asked if I wanted the fuel injector recall performed for the injector replacement? Come to find out they did not replace the fuel injectors and just programmed the ones that needed replacement! Absolutely ridiculous. Had my truck there two different days for no reason. Very unhappy, would not recommend for service. I’ve heard the sales aspect is good but cannot confirm nor deny because I purchased my vehicle a bit further North. Hope this review reaches the right person before they have a vehicle in for a service that may or may not be performed. Very discouraging.

I brought my car to have the trunk switch replaced, which had failed and the only way that I could open the trunk was using with the car's remote. The switch replacement took less than an hour to perform and I'm glad that that the functionality has been successfully restored.

Tim was an exceptional salesman he genuinely cared about our experience buying a new car. Took extra time to help with questions and setting up account . Answered all calls quickly. Took time to teach car systems not once but twice. Didn?t feel pressured Would def buy from dealership again.

Bobby worked with me to get the truck I wanted. He was very respectful of my wishes and communicated very clearly. I would highly recommend him to any of my friends.

Bought a car here in 2015, used the service department for 8+ years. Positive experience from first contact with sales until the last service I got. If Chevy still made sedans I would have bought my next one from Central.

First service on the car we bought in and out in a good timely manner

This dealership has always been good to me. Their comfortable lounge with coffee and convenient vending machines have helped passing the time easier. Free internet is nice also.

Very happy with service work and clean and wax! Especially loved the very low price!