Reviews
my new escape
love my escape and gorno.. my salesman ron molter is awesome..luve the new look at gorno..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change on January 15
Service representative who checked me in was courteous. He correctly estimated the amount of time my service would take and he phoned me when my car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, your positive review means a lot to us and we're happy we could help you! At Gorno Bros Ford, we value our customers and we look forward to seeing you on your next visit.
Service work
2012 Ford Edge. Service has always been excellent. Have two homes. Most of my time spent in NW Michigan so I have most of my service performed in that area. Always enjoy visiting Gorno Ford when I can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeanne, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Gorno Bros Ford, we value our customers and we look forward to seeing you on your next visit.
purchase of new vehicle
Purchased a 2015 Escape, very pleased with the vehicle and the wonderful service given to us by the Salesperson Kenneth Greene. This is the third vehicle we have purchased from Ken at Gorno Ford. We have been pleased with all contact with this dealership and the excellent service when using service department for oil changes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great experience
My experience there was great. First time there since the remodeling, the place looks great. The new text notification system is really helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Zolton! Thanks again for taking the time to leave us your review!
Great service, will always go back to Gorno!
Dan Kontour was our salesperson and he made purchasing a vehicle so easy for us, went above and beyond to show us everything we were interested in. Everyone at Gorno was very friendly. Thanks for making it a great experience for my husband and i! We love our new Explorer :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service. Clean facilities.
I leased a 2014 Ford Focus. The service provided by Steve Engel was excellent. He was extremely helpful. And even Pat, who helped when Steve wasn't there on a particular Saturday, proved to be very helpful in his absence.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing review, Jason! Thank you for choosing Gorno Bros Ford, and we hope to see you again soon!
Great Experience
The staff was very helpful, they could not do anything the day I took my car in because a part was needed, but ordered the part, and had it fixed the next day. I appreciate the fast friendly service. The dealership is always very clean and they try to make your stay as short as possible. Your vehicle is looked at very quickly and you are told the situation right away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the amazing review, Mariam! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Perfect experience!
My experience was perfect! Rick Ermil found the exact Ford Escape that I requested on Wednesday and I drove it out of the dealership on Thursday! Paperwork was ready when I arrived. The entire process couldn't have been better!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeanne, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Brand New Look
I did have to go back because they forgot to put my lugnut lock socket back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase