Reviews
Martin and Ernesto took great care of me while I waited
Martin and Ernesto took great care of me while I waited and eventually received my new F-150. They were very helpful with my questions and ensured that I had what I needed before I left. They were amazing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ford 22 edge
Mark Maher is and excellent salesman. Defiantly knows his job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeffrey, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!
Recently purchased a truck at Gorno Ford from Joe
Recently purchased a truck at Gorno Ford from Joe Giancana. I’ve purchased many vehicles over the years and have never had a more professional sales guy! His knowledge of Fords is amazing! I highly recommend Joe to anyone wanting a Ford Truck!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Oil change from xxxx
I tried to schedule and the only option was a week away. I tried to drop off my truck and the service technician was very rude and unhelpful. I had to return and wait for my oil change and it took 2 hours. I feel this kind of service is unacceptable.
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Doyle, thank you for sharing this recent experience with us. Please give us a call at (866) 688-1159 and we will do our best to make this better. We hope to hear from you soon. Relations Manager, Mary Anne Ryder at (734) 676-2200
2020 escape serviced
The experience was very pleasant and took less time than I thought it was going to be
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbara, we are happy we could make your experience a positive one! Safe travels!
New Edge
Steve Engle is a great salesperson, very thorough and knowledgeable about leasing a vehicle. He is very helpful as to get the best deal he could for me, especially with all the issues with finding a vehicle and the changes in incentives. He makes it very stress free for the customer and should be honored for his service under the current stressful circumstances he has with the shortage of chips and having to order each vehicle. It is sad that the dealerships salespeople suffer because they do not get paid until they sell a vehicle and Ford workers get paid.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Karen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gorno Bros Inc. We are always more than happy to assist you if anything else comes up. Take care!
F350 Platinum
I had a programing recall for the trailer breaking system. I had an appointment at 9 am and was done by 9:45 am. Gorno Ford has always been really good about keeping appointment times and and giving feed back on what work was preformed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Billy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Gloria Fragassi 2022 Ford Escape
Bought my car at Gorno Ford, Pat Roberts was very helpful. Took his time with me to explain everything I needed to know about my new car, he was very thorough! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gloria, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!
I am more than satisfied with my new truck buying
I am more than satisfied with my new truck buying experience. Gorno kept me updated with the build and delivery dates as best they could. I would purchase another vehicle with Gorno anytime in the future. I was a Great experience!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gorno Ford Service Department
Im never happy when I have to take my truck/car in to be fixed. But when I use this service department it is always a GREAT EXPERIENCE!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!