Reviews
"THE WORKS" service.
The work was done well and with a reasonable wait time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your positive feedback! We hope you continue to choose Gorno Ford for all your vehicle needs! Take care!
Black Friday - We saved with a new Ford Explorer
No one likes going to a dealership when your lease is up but Gorno Ford and our salesperson did everything possible to make my wife and I comfortable, meaning no pressure to buy. What I liked is that Gorno was transparent with pricing and made sure we received every possible discount. Our salesperson had our vehicle washed/prepped and all paper work done/signed in less then an hour. He then took time to walk us through the features one more time and sink our phones. Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melissa Scott
I would just like to say that the service advisor.. John Turner, he was so helpful, also very knowledgeable in regards to what I was having a problem with on my Ford Focus! I would like to think that at Gorno Ford, you take care of your employees, especially ones that truly care and show it with their customers! Thank you so much, I will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2014 Escape
This is the only dealership I will take any of my cars to for service and maintenance, Excellent customer service!! 5 STARS John Turner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Donna, your positive review means a lot to us and we?re happy we could help you! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great Service
The service was very fast prompt done right very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear that everything was completed to your satisfaction, Samuel. We hope to be of service to you again! Take care!
Great Customer Service
Fast friendly service. The service manager Dan K knows how to treat people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five star rating and fantastic review, Ronald! We are glad to hear you had a great experience working with Dan! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Hassle-free
Go see Danielle Leigh for a pleasant, honest, and smooth sales experience!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your feedback, Catherine! We are glad to hear Danielle made your experience as smooth as possible! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Good Service Trumps No Service
I brought in my Gorno Leased Cmax vehicle because the low tire pressure light was on. Their solution was to have a porter put 38 pounds of air into each tire, so the low tire pressure warning would go off. The proper solution should have been: 1) Identify which tire was the problem 2) Evaluate the problem tire for possible loose valve stem or rim leak 3) Perform the repair as identified in 2) above It's past time for Gorno to perform warranty work as required by their contract with Ford Motor Company.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Service at Gorno Ford
Performed works package very quickly and thorough. Even made appointment to fix warranty possible leak between engine and trans on truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Gorno Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Gorno Ford as your first choice for service!
Never smile
I think your employees very unhappy and underpaid that's why they never smile they have to give 100% if they want the customers to go back i have 6 ford cars and i go some where else,you have to show you care and you love your job.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please reach out to our Relations Manager, Mary Anne Ryder at (734) 676-2200 if you'd like to discuss your experience further.