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Jack Madden Ford

(640 reviews)
Visit Jack Madden Ford
Sales hours: 9:00am to 6:00pm
Service hours: 6:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 6:00am–6:00pm
Tuesday 9:00am–7:00pm 6:00am–6:00pm
Wednesday 9:00am–7:00pm 6:00am–6:00pm
Thursday 9:00am–7:00pm 6:00am–6:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (888) 754-4180 (888) 754-4180
Used (833) 241-6716 (833) 241-6716
Service (888) 946-1486 (888) 946-1486

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Madden Ford from DealerRater.

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Great Experinece

Sales person Al was great. No pressure. Listened and was very helpful. Infact the whole experinece was great and easy. I Would recommend this to my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

keep driving down the road

I bought a used truck from them, they charged me for a sticker would not put one on because of my lic plate, went down the street to someone they deal with and in was ok ,Al told me I would get my money back,over 2 months and no refund,they don't make you feel comfortable after you buy from them, Al had my address to send more request for me to fill out more reviews,my advice is to go to another dealer!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Fusion

Both new and used on site. Clean and efficient. Located conveniently on route 1 Norwood. Test drove 3 vehicles. Knowledgeable salesman. Good selection of vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great

Jack Madden Ford has very knowledgeable salesmen and great service. I really felt comfortable doing business here especially because this is my first car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vehicle Advertised was NEVER Available!

Today I noticed a 2014 Mustang GT advertised for sale. I called Jack Madden Ford and confirmed its availability and then drove 40 minutes (West Warwick, RI to Norwood, MA) for a 12:30pm test drive appointment. Upon arrival I was told that the vehicle was not for sale and in fact was in storage awaiting a replacement airbag (Tanaka airbag recall) which they did not expected until the end of summer. The salesperson apologized for the inconvenienced and then offered me a gas card for my time and expense. She proceeded to process the card but was subsequently told by her sales manager that one could not be given (I can only assume it is because I do not live in their market and thus why bother doing right by this out of state customer). Very disappointed in the dealerships clearly false advertising or incompetence to market for sale something that is not available and for their indifference towards their Ford customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Good purchase experience

Alex did a great job of figuring out the best deal for me and getting me a good price. I would go back to him again. I drove out the same day with my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience

We stopped into Jack Madden to get some information about leasing a vehicle after talking with some other dealers. We met Al Abramson who was so helpful and knowledgeable about the leasing process and the vehicle we were interested in. Al and the other employees at Jack Madden made the whole process seamless and we are already driving our new car. Thanks for such a great experience at something we don't do every day! Diane and Chris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car Lease

My husband and I stopped in to get some information on leasing a new Fusion. After stopping at other dealers we worked out a great deal with Al Abramson. Al was very knowledgeable not only about the car but about the leasing process. Thanks Al! Diane and Chris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Worked with Al Abramson to purchase a used Ford Escape for my daughter. Very knowledgeable and helpful explaining all the details of the car, the dealership inspection, financing available, etc. A pleasant experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ford Fusion

Hi everyone We had a very pleasant experience at the Jack Madden Ford Dealership on last Sunday. Farah chamoun was a thorough professional and was extremely helpful through the entire process. Also they're filled free gas and cleaned to me it was ready I like jack madden. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.