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Butler Ford

(371 reviews)
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award

Reviews

(371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Ford from DealerRater.

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Butler Ford was great to work with, very competitively

Butler Ford was great to work with, very competitively priced. My salesman Rocky was very knowledgeable and the deal just came together there was no pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We had an amazing experience at Butler Ford in Ashland.

We had an amazing experience at Butler Ford in Ashland. They treated us amazing. I would highly recommend do business with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Their salesman, Rocky Moore was excellent, extremely

Their salesman, Rocky Moore was excellent, extremely knowledgeable, warm, friendly, and kind. He went above and beyond what was expected, and I would highly recommend him to everyone. He is the type of man people are looking for when they go to a dealership to purchase a vehicle. He did everything to make my experience 100% positive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I just got a new bronco sport and got help from Edson

I just got a new bronco sport and got help from Edson Montoya. He was extremely professional, took his time and made sure I understand everything to know about the bronco, very respectful and not pushy, I have never liked car lots, but he has changed my mind and is so great I highly recommend him. Thank you so much for making this such a great experience for being a first time owner to a new vehicle. My dream vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great time with Steve.

Had a great time with Steve. Enjoying the car, still finding all the whistles and bells.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Everyone was friendly and helpful.

Everyone was friendly and helpful. Eddy made the sales process painless and closing was as smooth and engaging as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The process from test driving vehicles to purchasing was

The process from test driving vehicles to purchasing was an enjoyable process. Who says that about buying cars? But Butler really has customer focus, absolutely no pressure and make the experience honestly memorable in a great way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Diana, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Everybody down there is so nice and friendly mike’s a

Everybody down there is so nice and friendly mike’s a super great guy they worked very hard to work out a deal for me and my wife to step into our new truck 10/10 would recommend these guys over Lithia any day of the week

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We took delivery of our Eruption Green GT Mach-E and were

We took delivery of our Eruption Green GT Mach-E and were so impressed with the vehicle. We had ordered it 5 months previously through Ford. We drove by Butler one day and found our car there, complete with correct VIN number we received through Ford. They were a bit surprised that we were there to claim our car but they, after several hours, were able to finalize the deal. Apparently their finance person had left the dealership unexpectedly and someone from another dealership worked hard to complete our purchase. Sean, the salesperson, was great and entertained and educated us for hours until the deal was done. Appreciated the way he treated us with respect, empathy and humor. We chose Butler because they (Rocky) allowed us to test drive a Mach-E with total trust and respect. We really appreciate the way Butler Ford treats their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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We purchased two 2024 Ford Maverick Pickups from Butler

We purchased two 2024 Ford Maverick Pickups from Butler Ford. Keith Devenport made the sale effortless, he was extremely knowledgable, efficient and easy to work with, he took care or our trade ins and even had the vehicles delivered to us! We will definitely purchase more vehicles from Butler Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.