Briarwood Ford

We are always happy with Al Bell for our sales person. Everyone there is always friendly and helpful.

Salesman was very helpful, and the finance department did a good job explaining all my options. All in all a pleasant experience while buying my used 2021 Explorer.

We've been looking for a new Ford Escape Hybrid, and have ordered one from Ford with no ETA given. Our sales representative at Briarwood Ford, Ted Miller, contacted me to advise that there was an unexpectedly available Ford Escape Hybrid that had just arrived. Although it was not our desired trim level, we chose to purchase the available Hybrid. Not only was the transaction go smoothly, but we felt exceptionally comfortable making this purchase. We have been extremely satisfied with the purchase and grateful for the outstanding communication from Briarwood Ford's sales representative, who helped us to locate and purchase this vehicle.

Well I am back again with the same problem, actually the 3rd time back with the same problem. My climate control system started acting up again on my 2018 Ford Explorer and when I went back they told me the same thing as they did the first time. If it is an intermittent problem it has to fail for them and since they paid for this the first time (after they finally got it to fail) under warranty, I have to pay for this one. So I paid, $ 1,000 to have it replaced. Two weeks later the newest one (# 3) started failing. It has now failed 4 times, once while in their own body shop as the body shop guys called me and asked about it. So took it back and got the same story. They won't fix it unless they can get it to fail for them. So now I have a faulty climate control system that acts up periodically and it is not fixed. I am disappointed. Makes a guy want to switch to a Toyota, like my other car, which I have not had a bit of trouble with, ever.

Very personable people, they do not treat you like a number walking in the door. I am a second generation customer, & will continue to purchase vehicles from them. Highly recommended.

Great job keeping us up to date with the entire Bronco ordering process. Emily did excellent work explaining all the features of our new vehicle.

My family has been doing business with Briarwood for many years. Mike Collins is my go-to sales professional as he is honest, responsive and a pleasure to work with. If you take your business to Briarwood, you can be assured they will treat you with the utmost respect.

Excellent communication and follow up on my order that seemed to last forever. I felt informed by David and he made sure I was comfortable with my order.

Emily Buckel made it easy for me to pick up my new car, and provided a detailed description of all of the features, and helped me learn how to optimize the settings for the software.

Owner response to my google review was untrue and said it is first come first serve. I had Salesperson tag vehicle in system first today. General Mgr had him remove it because of over MSRP offer today. Maybe GM is not telling owner the whole truth. Bottom line it poor integrity to reserve an incoming vehicle and then take away reservation for an above MSRP offer.