Mercedes-Benz of Medford

They diagnosed the problem and got us back on the road with what parts they had in stock

I live in a different state and purchased a used vehicle online from this dealership. I was very satisfied with the purchase price and the vehicle condition when it was delivered. Leo was my salesperson and I feel he did a good job showing me the vehicle via video and pics. The only reason for 3 stars was i do not feel this dealership was familiar with shipping vehicles out of state. After 3 weeks the dealership still had not been able to get the vehicle shipped. They promptly refunded to me the shipping cost so i was able to arrange for the shipping myself. I was able to get the vehicle shipped and delivered within one week. I do feel this is an honest dealership to work with and if they were able to provide prompt shipping i would have given them 5 stars.

My experience with my salesman, Stewart was great! I’m the sort of person that doesn’t make immediate decisions and can stear away from a pushy salesperson. However, I felt he understood this and was patient in presenting the desired cars by text. I ended up with the perfect match and absolutely love my dream car ❤️

I had a major issue occur with my 2022 Sprinter van that ended up taking the Medford MB service department 10 weeks to troubleshoot and repair. I have to say there were numerous occasions where I called for an update, had to leave a message and never got a call back. The personnel were generally friendly and I suspect they are prompt for routine maintenance activities but I was quite disappointed with their inattentiveness over the course of my repair. Then to add insult to injury my van was broken into with some damage occurring and I just received a call from the dealership that they say they are not responsible. Perhaps other auto dealerships may be a better bet.

I am always pleased to get Shannon as my service advisor. Excellent service, customer care and satisfaction.

Shannon Meade is the best! What all customer service representatives should be. She has helped me with my vehicle multiple times and is always willing to go the extra mile to be sure my vehicle has the best outcome. Don’t want to take my vehicle anywhere else! The auto techs do a great job job too!

Shannon Meade is a superstar service representative for the company! She is the best at her job and I am grateful to have her in my hometown dealership.

Shannon is not only efficiently competent but personable as well. Great Job all around and great experience.

The salesperson was very professional easy to work with got us a great deal on our 2025 Mercedes

Can’t speak to the quality of recall work since didn’t observe, but unit is performing normally. Service advisor very helpful and professional- made the process smooth from first phone call.