Blackwell Ford

My transition from Glen’s retirement at Blackwell Ford to my new rep. Blake was made very easy mostly due to Blake being well prepared and knowledgeable !

Took car in for repair to hitch and rear bumper valence from getting rear ended. Got car back with hitch installed within 1/8" of tailpipe and exhaust noise that wasn't present. Nick tried to tell me it was fine. I said no its not and take care of it or we have a chat with General Manager. Get a call from Body Shop manager, Kyle. He seems more reasonable. I leave the car there Monday afternoon. Friday morning I leave a message requesting status. Nothing. Call back Monday and get lame excuse from Kyle that he got busy - all day? Too busy for a 2 minute call. Anyway, says car should be done and returned Tuesday. Car comes back Wednesday. Hitch now installed properly and exhaust noise gone...along with the resonator. They simply cut it out and straight piped to next part of exhaust. It was a nice bolt together modular system, now its not. And it took 8 days! I called about this. When I asked if he knew it had been deleted he prevaricated - resonator doesn't really do anything, resonator not available, system was old you don't need it. Very hostile and defensive. I tried to explain that Ford doesn't put parts on for sport and to waste money and that dealership has a duty to return car in the condition it was received in. He hung up on me. Left a message for the General Manager. He hasn't called either. Take your car there is this is how you want to be treated.

Was in town from SoCal and had little time to do the 90,000 service on my F150 before the 2,400 mile return journey. Blackwell were able to help and provided excellent customer service and technical assistance at a great price. The staff went over and above to ensure everything was checked before my trip. Blackwell cared about me. Thank you.

Thank you Christine and Dereck for helping me with another successful vehicle purchase. I love my new 2026 Bronco Sport😊

Devin in service was very curtious and very helpful and got me in and out

I’m happy with the way the people treat me at Blackwell. Friendly and respectful

I had tech (communications) problem, and an Extended Service Warranty, which was independent. Will, at Blackwell's Service Writeup desk, worked through the process of getting approval, and completing the job. He kept me informed. When the Service Contract payment was slow processing after work completion, Will sent me home in the shuttle, and delivered the car the next morning.

The only thing I know about this dealership is that they got one awesome salesman Brian Robertson I enjoy doing business with him.

Devin Grimes took great care of me and my vehicle understanding my concerns with issue I had found with my new TREMORs roof antennas’ seal not being installed correctly and work hard to get the parts in and installed bef I need to leave on a trip. Devin and Blackwell, great people good service..

Extremely hard to get ahold of the service advisor. Had to leave multiple messages and play phone tag to speak to the advisor. Apparently no one else in the service department can confirm if a vehicle is ready to be picked up. Once my vehicle was ready, the battery was completely dead and had to be jumped to start. Was still dead after driving 20 minutes home. Just pretty frustrating.