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Mercedes-Benz of Novi

(837 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30am
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 10:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
2022 state dealer award
View 12 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (248) 919-2061 (248) 919-2061
Used (248) 919-2066 (248) 919-2066
Service (248) 919-2068 (248) 919-2068

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Novi from DealerRater.

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Best purchase ever

Dean was the best. I love my Mercedes. I would recommend Dean and the Novi dealer to any and all. Courteous and efficient.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I always ask for Noor!

I lease 2 new Mercedes a year and I make sure to always get them at MB of Novi with Noor. She is knowledgeable, professional, always willing to explain anything with the vehicles, and always gets the paperwork right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Mercedes Benz

Noor kalasho was wonderful... She sold me a car, she has a wonderful attitude and got me a great deal.. I was really happy with my car.. Thank you Noor..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Mercedes dealership in novi

Noor was amazing she helped me pick my new car out! It's amazing!! The car fits me and my personality! Very sweet lady, one of the best dealerships

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Experience

I walked in at the dealership without an appointment and this wonderful lady Noor Klashko asked me if I need help. I am glad I ran into her. She was very professional, very sweet to talk to amde me feel comfortable. She explained thoroughly the differences between the Models I was looking for. SHe followed up in couple of days and we went and purchased a car from her. She was very enthusiastic all this time and knew exactly what she was doing. She went over the features and explained it thoroughly. Merceded-Benz of Novi is lucky to have her. I would recommend her to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I feel Craig Astrien did a terrific job.

I feel Craig Astrien did a terrific job. From the initial contact to the delivery of my new Mercedes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Car Service

The service is quick and the people are attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience

Very happy with Kendall. Thanks to her for a positive, no pressure experience. It was very positive. We look forward to a positive long term relationship. Well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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ALTAF RAHMAN

GOOD RECEPTION PROMPT IN TAKE AND SERVICE DELIVERY GOOD SERVICE PETER MY SERVICE MANAGER DID A GREAT JOB. KEEP UP THE GOOD WORK. I WILL COME BACK FOR THE NEXT SERVICE. ALTAF RAHMAN PH.D. PROFESSOR ELECTRICAL AND COMPUTER ENGINEERING S.V.S.U. 3/22/2017.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prefessional Service

I always go the Mercedes Benz of Novi dealership for my car service. John Atwell is always pleasant, ready to help. Par-excellent service, easy to schedule, individualized attention. Very professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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