Subaru Of Wakefield

I’d like to start by recognizing Daniel Rzepnicki, who did an excellent job checking in my car and making sure all my concerns were documented. My vehicle is approaching 30,000 miles, and I’ve completed all scheduled services at this dealership. This was the first time someone offered me a loaner vehicle during service, which I really appreciated. However, communication and follow-up could have been better. When the service took longer than expected, I had to call for an update and learned that the car would need to stay overnight due to a system issue, which I completely understood. The next day, I had to call again for a status update and was told that Daniel wasn’t in and no one could confirm the progress. When I finally received a call that the car was ready, the final bill didn’t reflect the extended warranty coverage for some parts. I had to point this out before the costs were adjusted. While some discounts were applied, I’m still not confident the warranty was fully considered. After picking up my vehicle, I also noticed that the maintenance reminder sticker on the windshield wasn’t replaced, and I even received an automated email reminding me to schedule maintenance despite having just completed it. This makes me wonder whether the most recent service was properly recorded in the system. The beginning of the experience was good. The middle and end not so much. For that reason I'm giving it two stars.

My service experience was A+. Service was completed in time and satisfactory. Always a good experience

I really like taking my Solterra to Subaru of Wakefield and work with David Patti. He understands my needs and let's me know when a new service is due.

Well run, the staff is courteous, the waiting space is clean, loaner is almost new.

I have been having my Subaru cars serviced at Albrecht Subaru (formerly Wakefield Subaru) for 20 years. I love the Service Department, Every person that I have dealt with has been honest, accommodating, and thorough in their dealings with me. What I like best is that before they start any work they tell you what it will cost, even if the mechanic finds something during their work on another part of the car, That is most reassuring to me as I am not familiar with most things mechanical in the car and to know exactly what it will cost helps me make an honest and fair decision regarding the potential repair.

Was in just for an oil change, and it went smoothly, no problems, was very pleased.

Excellent service as usual. Informative customer service. Take good care of my car. As usual.

Customer service rep at check in was very pleasant, efficient and explained everything to me which was helpful as it was my first service visit

I have never been disappointed by the service at Subaru of Wakefield. The team is accommodating, informative, and knowledgable. Service is always timely and well done.

The service desk attendants are always very helpful explaining what is needed and what will be done and why!