Reviews
Evaluation
I have always had a positive experience at the dealership. The service coordinators have never failed to attend to my vehicle needs and have always provided outstanding feedback to me regarding the status of work on my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Doug. We always strive to provide excellent service with a professional and caring staff here at our location. We sincerely thank you for your business and hope to continue serving you for many years to come!
Great Service
Great experience - nice people that work there - fast service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, Donna! Thank you for your positive review. We respect our customer's time and budget. The staff at Hines Park Ford always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!
Hines Park Revue
2014 Ford Escape. Have been buying at Hines Park Ford for longer than they have been HPF. Keep coming back because of excellant service and mainly because of friendly and helpful salesman, Matt Monendo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Survey response
Joe is the most efficient, helpful individual in a service department I have ever been aquainted with. He is the most valuable asset your dealership has! Facility was under renovation, not applicable question right now.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership
We love Hines Park Ford and will keep coming back. Even while construction was going on with the building, we had excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
3dr time - same repair!!
2013 Edge, 3 dr time in for the same problem!,serves-man Joe found a TSB- I was told it was fixed! That day the door sign came on two time more, I had to check "all doors closing them again" to stop the dinging!! Then the next day same thing ( now its Sunday! ) I had to go through all of the programs on the steering wheel, to say that the door was ok!.....I think this door sensors are not right as to their Too sensitive for this car, and need more working on!!.....
- Customer service 4.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We regret that your issue has not been resolved after your first few visits with us, Robert. Our Staff works hard to always provide superior customer service and quality of work that you can trust. Please know it was not our intention to frustrate or inconvenience you in any way and we would like to do our very best to make this better, if we still can. We hope you reach out to us at your earliest convenience so we can review the details of your situation and work with you to resolve this to your satisfaction. Thank you for your honest comments and we look forward to speaking with you soon.
Timely service
Dropped the Focus off at 7:30 AM. Did not have an appointment and was informed that it may take longer than one day to diagnose and complete the routine service requested. I was fine with that. Later that same day, the repairs and service items had been completed and I could pick up the vehicle. Job well done and another satisfied customer can be added to your list. Regards, John Owsinek
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Brought my 2011 Ford Fusion in for a recall problem. Service manager Joe promised me my car back in 1/2 hr. If I came in early with NO appointment. I arrived ar 7:30 am. Waited in line to be written up. Car was taken by 8:00 am and I was finished and exited service area by 8:30 am. What more could I ask for. Competitor dealer said I need to make an appointment, & nothing was available for 10 days. I would have to leave my car for the day or they would not be able to take care of me. What a difference. It paid for me to drive an extra 20 minutes & have the service taken care of. No hemming or hawing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
what title
Your staff completed the routine maintaince with the effecency that is to be expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
A Recall Made Easy
Easy night drop off for recall work. Notified of completion in a very timely matter. Friendly staff member at cashier office made pick a breeze.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.