Reviews
Salesman was very knowledgeable, worked with me and my budget to get into the vehicle I wanted.
Salesman was very knowledgeable, worked with me and my budget to get into the vehicle I wanted.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
This is my fifth vehicle purchase from Hines Park Ford and they have always been great to work with. Hines Park even managed to win over my wife on her purchase and that was not an easy task given her previous poor experiences at other dealers. I don't know if I'm supposed to name drop in this review but Constantin, my salesperson is truly a credit to the car sales / automotive industry. His knowledge of the vehicles he's selling goes well beyond the normal basic information you get as an industry norm from car sales people. I realize I may be different than the average car buyer in the amount of research I do on vehicles prior to ever setting foot in the dealership to look at one in person which makes it all the more refreshing to speak with someone who has done his research and can contribute more to my decision making process than the basic taking a copy of my license, handing me the keys for a test drive and asking me "how did it drive" when I get back. Hines Park Ford has earned my business because their sales approach goes beyond the aesthetics of the car or truck, I don't need a car salesman to tell me how good the GTD or the Darkhorse Mustang are, I think the cars tell the story for themselves. What I do need to know is that my F350 can pull my 17,000lbs trailer, the type of range I can expect to get, and what my options are to fit my specific needs in a vehicle, whether those needs require factory options or aftermarket options and assist me in completing the upfit of my truck. Thank you Hines Park for going above and beyond to assist me with my vehicle needs!
This is my fifth vehicle purchase from Hines Park Ford and they have always been great to work with. Hines Park even managed to win over my wife on her purchase and that was not an easy task given her previous poor experiences at other dealers. I don't know if I'm supposed to name drop in this review but Constantin, my salesperson is truly a credit to the car sales / automotive industry. His knowledge of the vehicles he's selling goes well beyond the normal basic information you get as an industry norm from car sales people. I realize I may be different than the average car buyer in the amount of research I do on vehicles prior to ever setting foot in the dealership to look at one in person which makes it all the more refreshing to speak with someone who has done his research and can contribute more to my decision making process than the basic taking a copy of my license, handing me the keys for a test drive and asking me "how did it drive" when I get back. Hines Park Ford has earned my business because their sales approach goes beyond the aesthetics of the car or truck, I don't need a car salesman to tell me how good the GTD or the Darkhorse Mustang are, I think the cars tell the story for themselves. What I do need to know is that my F350 can pull my 17,000lbs trailer, the type of range I can expect to get, and what my options are to fit my specific needs in a vehicle, whether those needs require factory options or aftermarket options and assist me in completing the upfit of my truck. Thank you Hines Park for going above and beyond to assist me with my vehicle needs!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to support you on your fifth vehicle purchase and to have won over both you and your wife. Constantin and our team appreciate the opportunity to share detailed towing data, range expectations, and upfit options for your new Ford F-350. Thank you for placing your trust in us again.
Why should I buy , when I was overcharged seventeen hundred dollars on new escape lease
Why should I buy , when I was overcharged seventeen hundred dollars on new escape lease
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
My latest experience at Hines park Ford was with service dept. I was very pleased with the process they have in place. Frank, my advisor was very helpful and knowledgeable. He kept me updated and went out of his way to provide me with a loaner even though they finished my car the same day. I recommend Hines park ford for automobile sales and service. John vilella
My latest experience at Hines park Ford was with service dept. I was very pleased with the process they have in place. Frank, my advisor was very helpful and knowledgeable. He kept me updated and went out of his way to provide me with a loaner even though they finished my car the same day. I recommend Hines park ford for automobile sales and service. John vilella
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- 5.0
- Does recommend this dealer
- Came in for service or repair
John, Thank you for taking the time to leave the quality review that you did. Frank is GREAT to work with and truly cares about the customers he is assisting. We can't wait to see you again soon for your next scheduled maintenance and if anything is needed in the meantime you know we are always here to assist! Have a great day,
The leasing experience was easy. Christine Hasenbusch was the best salesperson I’ve ever dealt with and I have purchased or leased many vehicles over the past 35 years.
The leasing experience was easy. Christine Hasenbusch was the best salesperson I’ve ever dealt with and I have purchased or leased many vehicles over the past 35 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Had a great experience leasing my first car! I will recommend Hines ford to my friends too.
Had a great experience leasing my first car! I will recommend Hines ford to my friends too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The staff was courteous and easy to work with. We were able to drive several vehicles of interest and purchasing process was efficient.
The staff was courteous and easy to work with. We were able to drive several vehicles of interest and purchasing process was efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The experience was wonderful and my salesman was great. I will definitely return to this dealership
The experience was wonderful and my salesman was great. I will definitely return to this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great communication with the staff. Each step of the process was explained in detail. Great customer service.
Great communication with the staff. Each step of the process was explained in detail. Great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I had great experience leasing my new 2025 Ford Explorer! From placing my order to delivery. Excellent communication and the best customer service! Love Hines Park!
I had great experience leasing my new 2025 Ford Explorer! From placing my order to delivery. Excellent communication and the best customer service! Love Hines Park!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car