Reviews
Excellent service, I have appointment and the time I got
Excellent service, I have appointment and the time I got there is very easy and the employee was very helpful . The service was very fast and very recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Fabiana, thank you for taking the time to share your recommendation! We look forward to seeing you next time at Herb Chambers Chevrolet of Danvers!
Service
I can say that I was rather Dissatisfied with that fact that you are spending more money now for a oil change and the tire rotation is not included. The staff is very friendly and helpful.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Brian, Thank you for your feedback. I am sorry that the tire rotation is a separate service from the oil change. And, I also apologize that the oil change price has increased. Thank you, Jim Klimas General Manager jimklimas@herbchambers.com
Not pleased with upswell for alignment when no complaints
Not pleased with upswell for alignment when no complaints and vehicle 1 year older and nothing about operation warranting problems. Also despite alignment and tire rotation one tire pressure low as I drove away
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Dear Rncecere, I sincerely apologize that one of your tires had low tire pressure after we serviced your vehicle. Please visit our service department whenever you are in the area and we will put the appropriate air in the tire and make sure it is measuring correctly. Please know that our team members would not have recommended an alignment and tire rotation unless it was warranted. Perhaps, we should have better explained our recommendation. Thank you, Jim Klimas General Manager jimklimas@herbchambers.com
When I called to make an appointment for service, Scott
When I called to make an appointment for service, Scott was great! Very pleasant man and treated me great at my appointment 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're so happy that Scott provided you with a positive experience! See you next time! - Herb Chambers Chevrolet of Danvers
Herb Chambers Always gives me personal knowledgeable
Herb Chambers Always gives me personal knowledgeable service @ a fair price Frleindly professional service in a short amount of time !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a Herb Chambers Chevrolet of Danvers customer! It's our privilege to serve you and we look forward to seeing you at your next visit!
Outstanding
The response was immeasurable. Herb Chambers knew just what to do. I knew what was wrong with my vehicle I had no idea how to get my truck there. They gave me a phone number to a tow company that works with them directly and I got my vehicle there and I got a back in a timely manner the next day. They got right on it and repaired it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chuck, we are so proud to hear that our team at Herb Chambers Chevrolet of Danvers can take great care of you! Thank you so much!
Thank you for great service!
Thank you to Erio and Phillip for taking care of my service needs. Always kind and very helpful. Not always easy when busy helping other customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shawn, we are so proud to hear that Erio and Phillip could take great care of you! Thank you so much!
Service
I dropped my car off for an oil change. Phillip took me right away. Prompt and courteous service as always. And it was nice and clean when I picked it up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, we are so proud to hear that Phillip could take great care of you at Herb Chambers Chevrolet of Danvers! Thank you so much!
no wash
brought my truck in for oil change and tire rotation service was great just missed my truck being washed and vacuumed. Hope you consider bringing that service back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ken, we are so appreciative of your feedback! We are proud to have done great work and we will try to make your next visit with us even better!
Great Service!!
I brought my car in for an oil and filter change on March 17, 2022. I mentioned that it didn’t always start solidly. Sure enough, the battery was going bad. I didn’t expect them to fix it at this visit but they were able to. They were quick, thorough and courteous. Phillip S was great to work with. The dealership treated me very well. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is great to hear, George! Thank you for taking the time to leave us your awesome five-star review! - Herb Chambers Chevrolet of Danvers