Reviews
EXCELLANT SERVICE
YOU CHECKED WITH ME BEFORE DOING ANY SERVICE. YOU KEPT ME INFORMED AS TO YOUR PROGRESS. REPAIRS WERE DONE IN A TIMELY FASHION.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review James! We understand your time is valuable and that's why our staff ensures providing timely updates. We appreciate your business! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Review on a 2015 LTZ Surbaran
Everyone seems to be honest in handling of business. We were a long distance away so we had to totally rely on the intergity of the business to do us right.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the positive review Brenda! We take pride in holding ourselves to a higher standard than other dealerships. With over 80+ years in business we continue to do things one way...the right way! We appreciate your business and hoping that you enjoy that beautiful vehicle you just purchased! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Clean, facility
I like the nice little waiting room you had for your customers to use while we waited. Your staff was polite and the man that came and got me when my car was done walked me to my car.Cookies and coffee in waiting room, nice touch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review Susan! I'm glad you enjoyed our comfortable waiting room and some of the complimentary amenities we offer! We appreciate your business! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Typical dealer push tactics, but a great deal
I was asked what it would take to get me to buy the car today. I really don't like those types of sales pressure from dealers. After everything, I actually ended up getting a better deal on the car than I expected. Overall, I would say that I would buy a car from this dealer again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the positive review Barry! Very little excites our staff more than seeing a customer getting a great deal on the vehicle of their dreams! Thank you for your business and for your willingness to give us future opportunities as well. Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Great Service
Palmen Motors provided good service, helpful and courteous personnel in sales ans service and diligent effort in attempting to resolve questions and problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review Denise! We appreciate the nice comments and thank you for your business! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Great Service
Jeff would awesome to work with. Very personable and made the process flow smoothly and took time to help explain things.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive review Shannon! I will be sure to pass along your great comments to Jeff as well. Thank you for your business! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Great service
Service was great, great price, deff recommend! Will deff purchase my next vehicle from them! Every employee was very helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the good review Rachael! We appreciate your business and your consideration for future purchases! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Buying process
The staff was friendly and knowledgeable. We were able to finance the amounted we wanted to. I would gladly recommend Palmen to a friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review Jacob! We appreciate your business and your willingness to refer us! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
great repair
Charlotte was very helpful, prompt, courteous. She listened to my concerns and kept in contact to let me know what was happening with my Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review Lisa! We appreciate the wonderful comments as well and I will be sure to pass those along to Charlotte. Thank you for your business! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100
Great service
Fast service and polite people. This sounds like s com and to use so many words. I don't know what else to say about am oil change. I think this part of the survey is ridiculous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive survey Roy! I'm sorry about the minimum character requirement for these surveys. We understand your time is valuable, but your input to us is greatly valued as well, and sometimes it's difficult to get accurate feedback without having some verbatim from the customer. It's a stipulation of Cars.com for just that reason, but I will still reach out to them to see if we can modify this at all. We want this to be a positive experience for all involved. Thank you for taking the time to provide your feedback and for your business! Sincerely, Giaco Ruffolo | Vice-President of Operations | giaco@palmen.com | (262)697-3100