Reviews
Write a reviewHighly Recommend This Dealership
This is my second Jeep purchase in two years and I always feel comfortable dealing with Tom Caforio and Darin Colangelo. The personal one-on-one connection that Tom gives to his customers is outstanding. He always remembers my name, as well as personal information about me, making me feel like he is really listening when I speak. Thanks Tom and Darin for another wonderful experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
cherubkab, Thanks for the great review! We appreciate you keep coming back to us for your Jeep needs. Glad Tom and Darin remember you every time and makes your experiences special. Thanks again and maybe next year you will buy a 3rd Jeep. 3 for 3 haha jk. Unless of course you want too! Thanks and if you ever need anything just let us know! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com
From Long Island to deal with Cortland Jeep
From the moment I stepped out of my car in the Cortland Chysler Jeep lot, Mason Padron made me feel like we working together to find my new car. I knew while walking from my car and into the dealership for the first time, I would be returning from Long Island to make the purchase as we had to locate my 2015 Cherokee Limited. I also had the pleasure of working with Darin of the finance department whos expertise only complimented the work that Mason had already done. The service manager was kind enough to go over a few tips on maintenance and pop on the new wheel locks right on the spot. Hats off to a great team. I will be back for the second jeep I mentioned I need soon. Thank you Cortland Chrysler Jeep, Bob Quattrock
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bobby Quattrock, Thanks so much for taking the time to write a review. I am so pleased to hear how great everyone did for you. Thanks for making the drive to us for your vehicle needs. Hopefully we see you soon for your second Jeep. We will try to make the second experience even better! Thanks again and if you need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com
Excellent customer serivce
After finding another dealer unsatisfactory in customer service, I went to Cortland Chrysler although it's a bit out of my way, and am I glad I did. Excellent service, extremely knowledgeable staff, and friendly. Very relaxed atmosphere, The whole package. Their prices were extremely reasonable. And I love my Chrysler 200 Touring!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
touringedition, Thanks for taking the time to write us a review. I am so glad you gave us an opportunity. We appreciate you making the drive to us. It sounds like you had a great time throughout the whole process. We hope you enjoy your Chrysler 200 Touring. They are a great car. Give us a call anytime if you ever need anything! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com
2015 Sahara Jeep Wrangler
This is my 5th Jeep Wrangler that I have purchased from Cortland Chrysler. Tom Caforio was my salesman for all of them. He is awesome, he once again helped me choose the "best" color for my new jeep! Everyone at Chrysler is friendly and so helpful. I would definitely recommend Chrysler and tell them to ask for TOM!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
JeepDaisy, Thanks for taking the time to write us a review! Thanks so much for your loyalty to Cortland Chrysler and Tom. We truly appreciate it very much. Sounds like you love your Wranglers and we don't blame ya. They are an amazing vehicle. Enjoy your new 2015 Sahara and if you need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com
Enjoy no anxiety!
I can't explain how in 25 words how they take the anxiety out of buying a new car. 4th vehicle bought from this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amanda, Only 4? Just kidding! Thanks so much for the review and for your continued loyalty! We appreciate you business very much and we hope to keep seeing you in the future. Enjoy your new vehicle and if you ever need anything just give us a call anytime! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram rgeiger.cc@gmail.com 607-753-3352
Another Great experience
My husband and I just purchased our fifth vehicle from Cortland Chrysler. Tom Caforio was wonderful once again and helped make us a great deal. The whole team was great. We were given a more than fair price on our trade in, and we walked away with another wonderful vehicle. Thank you to everyone at Cortland Chrysler!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
sandj81, Thanks so much for writing us a review with such great feedback. We truly appreciate you always doing your business with us. Thanks for 5 great opportunities. We appreciate your loyalty. Glad to hear Tom keeps taking care of you and your expectations keep getting met. Enjoy this one and hopefully we can make it 6 next time! If you ever need anything just give us a call anytime. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram rgeiger.cc@gmail.com 607-753-3352
shari platt
had a very nice welcome and wonderful experience buying a car and would buy another car from them all my questions were answered thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shari, Thanks so much for taking the time to write a review for us. We are so glad to hear you had a wonderful experience with Josh during your buying process and also that we answered all of your questions. If you ever need anything else just give us a call anytime. Thanks again and we hope you love your vehicle. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram rgeiger.cc@gmail.com 607-753-3352
suprise
traded wrangler unlimited for a more comfortable grand Cherokee. deal went well as expected. after few days of ownership of grand Cherokee noticed tire cracking all 4 tires. a few more days felt the vehicle just was not right as far as handling, ride quality. doing 65 mph on freeway going over some rough spots the vehicle was hopping in the rear causing me to white knuckle the steering for control. well I was convinced that wasn't normal for the grand Cherokee. when I got home I got under the vehicle and noticed both rear shocks were wet/leaking fluid. shocks no good wouldn't you say? dealership ordered 2 rear shocks. I discussed issue with mgmt. and was assured they would do something for me and the vehicle should have been inspected better. well, as the new shocks were being installed, mgmt. told me the old shocks were leaking but were not broke??? (I'm still figuring that out). they said they would take care of labor and I the parts, tax-($206.)(geeze thanks, after spending $25k) now I learn that the grand Cherokee, according to a carfax report had been in a FRONT IMPACT accident/ damage. would never know it by the looks of the vehicle, however if/ when I trade it, trade values will be hurt big time. if I had seen or been told of prior damage I would have not purchased. (geeze thanks, dealership must have been aware of prior damaged vehicle). ADVISE--ASK FOR CARFAX AND A FULL INSPECTION, keep up the good work corland Chrysler. nuf said
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
rpopa4, Thanks for taking the time to write a review. I am very sorry to hear about your unpleasant experience with us. Thanks for coming in and meeting with Dennis about your problem. The shocks appeared to be leaking slightly. You asked for help on the situation. We value our customers so we offered to pay a portion. We thought you were very happy with this solution. If you were not then please let someone know and we could have rectified the situation. Shocks are allowed to leak and we can sell a vehicle and it will still pass New York state inspection and road worthiness. Pre-owned vehicles are not perfect. We did not have any notations of leaky shocks prior to delivery of the vehicle. Once we verified they leaked, we are under absolutely 0 obligation to fix them unless actually "BROKEN" according to New York Sate Law. We obviously care about our customers and understand your frustration so we offered to help out as you asked. I apologize if you do not think this is fair and you can call me to discuss the situation further. My number is 315-380-5202 and you can call me anytime. We are a proud owner and partner of the carfax program and under no circumstances do we want any customers to be misled. We plaster it all over our website for all of our customers to view the carfaxes of every car we have in stock. Many vehicles have been in accidents and repaired properly. We want everyone to feel comfortable during the purchase. Next time just ask for it up front and you will receive it. If no one asked, its a possibility that no one thought about it. Especially considering how nice of shape the vehicle was in, as you said yourself. If there was major damage we wouldn't even offer the vehicle for sale. So rest assured knowing your vehicle is in excellent condition. Also, if you ever need anything in the future you can call me anytime. Thanks and hope to hear you soon. Enjoy our Jeep hope you love it! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 315-380-5202 rgeiger.cc@gmail.com
Purchase new van
Just great place to deal with. Purchased new van after getting in accident , the dealership was very patient with us and the insurance company. Thanks again Pat and Sue O'Donnell.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
patricko343, Thanks so much for writing a great review. Sorry to hear you recently were in an accident, but I am glad you relied on us to help you out with a new vehicle. Thanks for choosing us and we hope you continue to love your new van. If you ever need anything just call anytime! Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com
Pat and Sue, Thanks so much for for writing a review for us. We appreciate it very much. I am glad everything worked out and I hope you love your new van. If you ever need anything in the future, please don't hesitate to call or email anytime. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram rgeiger.cc@gmail.com 315-607-3352
A very satisfying experience!
We had a great time, from the minute we arrived until we went home! We received a friendly greeting when we arrived, and our salesperson, Josh Jones was knowledgeable and easy to communicate with. The dealership is neat, clean and well organized. We would certainly recommend Cortland Dodge to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carol Reeves, Thanks so much for the great review. I am glad you had such a great experience start to finish with Josh and Darin. Thanks for all the nice comments and we hope you love your new vehicle. If you need anything just give us a call anytime. Thanks and enjoy. Ryan Geiger Dealership Director/Vice President Cortland Chrysler Dodge Jeep Ram 607-753-3352 rgeiger.cc@gmail.com