Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor

Worst Car Buying & Service Experience I've ever had. Absolutely do NOT recommend buying from or servicing your car here. I bought a used car from them in July of this year, the very next morning my check engine light was on and my steering wheel was completely crooked. Makes me think they cleared the code just to sell the car, Huge Scam. I talked with Bill in Service and he originally acted like he was apologetic and offered to let me take my car into there sister location that's much closer to me. I took my car there and all they did once again was clear the code.. another scam. I called Bill again and from there he ignored my many attempts to get into contact with him. Then, about a week later I notice my carpets were completely soaking wet. My boyfriend ripped up the carpet a little bit and seen there was about 3-4 inches of water all throughout the car. They never placed a drain plug causing outside water to pool up in my car. I called the service department immediately and they said I can't bring my car in until the following Monday. They had my car for almost a complete Month! And in that time they never ripped up my carpets, just placed a drain plug and a new O2 sensor. Mind you, to replace both of these things you have to pull up some of the carpet meaning they very well seen the water and didn't do anything about it.. When I was finally told my car was done, after multiple promises that all the water would be taken care of completely, I went to pick it up and the carpets were still soaking wet and now moldy. The car itself smelled absolutely horrible. I told them I'm not happy with these results and they told me "We did everything we can, so you can take it to a detailer if you're still unsatisfied ". I wrote an email to the General Manager explaining my frustration, and instead of hearing back from him I got a phone call from the service manager. He promised to fix this problem and when I told him I need new carpets at this point I'm now no longer getting any response from him. I keep calling and go straight to voicemail, I leave messages and never hear back. This entire place is a Huge Scam and full of liars who have no intentions of actually fixing there mistakes. Do NOT buy here!!!

Shamless,absolutely no concern for anything but $$$. Very very dishonest and misleading. Typical yet self serving behavior.

This is specific to BILL at the Service department. The jeep was in repair for 29 total days over a 2 month period. They refused to offer a loaner, instead claiming they would help with rental reimbursement. After pickup, he avoided my phone calls and never called back and when I caught him on the phone he denied ever making that offer. BILL. IS. A. LIAR.

Worked with Alleya and she was wonderful. No games and got me the best deal in southern Michigan. Single handedly the best experience I have ever had purchasing a vehicle. Honesty is key. Mike did the financing part quickly but thoroughly explained the processes, concerns and expectations of a leasee and the process and expectations of turning in a lease and dealing with potential costs. (If it’s turned back to the lease company vs dealer purchasing) Clearly this meant that people have repeatedly turned in leases and got charged and complained. So educating the customer on expectations was far beyond what any other dealership has done. He also explained all of the costs and fees and why they are there. Normally it’s sign here sign there with no explanation. We will be back to purchase our vehicles here in the future assuming the prices continue to beat the competition.

Worst Dealer to work with the owners does nothing to fix their mistakes - they place vehicles on the lot to be sold that have massive amounts of problems… We purchased a 2020 Jeep wrangler on 7/30/24 - $4000 down, $700 monthly and this jeep been in the shop multiple times - and as 1/16/25 the vehicle still hasn’t been repaired - the cluster as gone out and we can’t see our gas, how fast we’re driving and the windshield sticker says it’s time for an oil change but we can’t verify that either…. Almost only 9 months we had this vehicle and this dealership doesn’t NOTHING for THEIR horrible service!!!! All we keep hearing is it’s not our fault we waiting on the part, but it is your fault because your dealer should have inspected the vehicle before putting in on the lot to be sold !!!

Had my vehicle for 11 days to change a starter. Ridiculous! Then they told me they had a part on order and would call me when it came in, that was a year ago. I've called repeatedly, I've went to the dealership repeatedly and neither the service manager or the store manager never seems to be around. I've requested call backs and I never get them. This is the last place on Earth I would consider doing business with.

They had my car for a whole 7 days and told me nothing was wrong multiple times. After I kept pleading that there was, they did an oil consumption test, had me drive 500mi, and come back. When I came back after 500mi, I asked to be in a loaner that time, since I was without a car for an entire week beforehand. I was quoted a part that is supposed to be standard maintenance on my car at the current milage. They quoted me for $850, within 2 hours, after I left with their loaner. This is after I replaced a $1300 part for the same exact issue, 8 months prior. When I questioned the difference in diagnosis turnaround between having and not having a loaner that costs them daily resources, and why I was told there is nothing wrong for a whole week, they told me I was too hard on my car, told me they never said anything about a turnaround time, said they didn't tell me nothing was wrong for a week even though I have it in texts, to take my car elsewhere, and refused me service. STAY AWAY!!!

This place is a scam! More specifically Amber, who identified herself as a manager. She attempted to "bait and switch" in an effort to get a customer in the door, and when called out about her antics, when i attempted to explain that deception does not result in confident and loyal customers she became upset and hung the phone up like the unprofessional child that she is. This company has to get better. This is the second time of this type of behavior with this company. I would hate to think that this is this company's mission to be deceptive no matter what the cost! Do better!

Had two warning lights on my 2021 Jeep Cherokee. Made an appointment to drop it off on a Wednesday. They canceled that appointment d/t a power outage and rescheduled me for the following Tuesday (Monday was a holiday). When I dropped it off I mentioned I had a rental until Friday and asked if I could have it back by then to which they said they’d do their best. As of Friday they had not even looked at the car. The part that makes it extra frustrating is that the car was drivable. Why was I paying for a rental while my drivable car sits in their parking lot? I went and picked it up when they confirmed they would not look at it until Monday at the earliest. I now have an appointment at another local dealer. Fingers crossed they have better customer service. I would not recommend this place at all. Customer experience has been a 0/10. I bought the car from them and until now I would have bought from them again. Not anymore. Kayla, the service tech, was at least pleasant to deal with. I realize this is out of her control.

The worst experience I’ve ever had in my entire life. The finance manager Heather is shady and the salesman Tom Coak is not on the level. I went to this place on a referral from my friend and was excited to do business after going to two different B lots. I called to finance a vehicle with a co-signer and was approved. The salesman sent me the video of the truck and once the vehicle was done with the inspection I was able to go in and sign the paperwork along with the co-signer. Once there I discovered the finance manager did the deal in reverse putting me as the co-signer and my family member as the buyer without consulting us first and had the nerve to get an attitude when showed how unhappy I was with her doing this. I understand this was the only way I could get approved for this particular vehicle but a phone call to ask was this ok to do would have been the proper thing to do. The salesman Tom Coak never even mentioned this to me when I got there to view and test drive the vehicle. I’ll never ever refer this dealership to anyone and the friend that referred me was totally unhappy and he won’t be doing business with them again either!!!!