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Goldstein Buick GMC

(170 reviews)

Reviews

(170 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Goldstein Buick GMC from DealerRater.

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Walked In, Late Sunday Afternoon!

We had spent a couple of hours driving around looking at cars and walked into Goldstein Buick GMC late that Sunday afternoon. We met Ben and he set us up with a new 2016 GMC to test drive. We took it out of the Northway, loved the feel and look of it. Although he knew we were interested, he gave us some space and time to make a decision. We came back on Monday and bought the car! We really appreciate the effort that was made by everyone at Goldstein to "not" put pressure on the sale and answer every question we had. The car was delivered as promised that week and we are looking forward to enjoying this one for a long time. Thanks Ben, appreciate the time and effort!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 Acadia - Goldstein Buick GMC in Albany

We were very satisfied with the way we were treated at Goldstein Buick GMC in Albany N.Y. All the people we dealt with from William (sales), Tom (sales manager), Dan and Justin (finance) to Jason (service), and others, were very pleasant and helpful. We did not feel pressured at all which allowed us to make a deal on a new Acadia stress free! William Albano, our salesman, was very thorough, knowledgable and friendly which helped make this car purchase a very good experience. I would strongly recommend them to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ben Rocks!

If you go to Goldstein, ask for Ben! You will not be disappointed. From the moment I set foot on the property, he made the entire experience enjoyable. I ended up purchasing a 2012 GMC Sierra on my first visit there. And Lifetime Car Washes!! Are you kidding?! This is awesome! Thanks Goldstein!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasurable experience at Goldstein's

Tony Orlando was our salesman. Very friendly and knowledgeable person. Was very patient with us as we were not sure which model we wanted to buy. He came along on a test drive with two different models and afterward gave us a lot of info on both including the lease amounts. We were not ready to pull the trigger yet and he told us to take our time and he would stay in touch with us. Tony only called us once and did not pressure us into a decision. He told us to come back when we had decided what we wanted to do. A week later we went back and leased a 2016 Buick Encore. Tony took care of everything and an hour and a half later we were on our way home with the Encore. Unbelievable job Tony. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First time Leasing a car

Last week I went to Goldstein Buick. I was met by Issac Norman, a Sales and Leasing Consultant. I had never Leased a car before but I had my eye on the 2016 Verano that was featured in a ad that I had seen. Isaac was very accommodating and helped me through the process of getting the Lease for the Verano. I picked up the car the next day and I am very happy! Issac was very helpful and I would highly recommend that you go and see him if you're looking to Lease a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ron & Joyce review of Enclave purchase

Tony Orlando was our Salesman and we were very pleased with his knowledge of the operation of the various systems on the Enclave we wanted. He explained use of the navigation and info systems so we could use them right away. Even though this is our fourth Enclave from Goldstein, this is our first with the nav system and a few changes in the info. Tony also introduced us to the Sales Managers, Glen, Tom and Mike. Two of whom negotiated our price. We were happy with the entire process and hope we get Tony as our salesman on the next purchase in approximately 2 years. Customer Service on our previous Enclaves was great. Vehicles were processed quickly while we were given transport to the local shopping mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great to do business with.

Our sales rep, Lee Pelton, was very accommodating and listened to our needs. Brought out the exact car we were looking for and made the leasing as smoothly as possible. Picked the vehicle up that afternoon! Everything was explained fully from maintenance to warranties. A longtime fan of Goldstein.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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New car

I had an amazing experience at Goldstein Buick. I got what I wanted for a very good price. My salesman Ben Reed was absolutely helpful and got me into the car I have wanted for years. I brought my girl friend the next day and he did the same for her. I highly recommend going here for the car you want. It was a very good experience for the both of us. Everyone was very nice and helpful. Highly recommend you to go seen Ben Reed at Goldstein Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very nice experience dealing with Goldsteins

I received a fair trade in value for my trade in and got the vehicle I wanted. Everything went very smooth and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Truck heaven

Ben Reed made buying a truck easy and without stress. Great deal and great service. I would recommend anyone go see Ben at Goldstein GMC Buick before you buy elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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