Mercedes-Benz Of Rochester

I drive a good distance in order to continue to service my vehicle at the Rochester Hills location. The scheduling flexibility and customer service level received from the Service Department has a long history of being exceptional.

My wife's GLS 550 wouldn't start and Sherry Hopkins and Tom, the service manager, worked with me to help get the car towed there and repair plus provide a loaner vehicle with no notice. Service department found and repaired other issues to prevent a future problem. They are superstars!

Quick and quality service was done to my vehicle as always. Jacob Bell was the representative that helped me and recommended what was best for my vehicle. In and out as requested of my appointment time.

I have a new Mercedes Benz and have never been to a Mer cedes Benz dealership. I simply had a recall notice and the work was completed in a timely manner and all employees were pleasant & professional. Rochester Mercedes Benz exceeded my expectations and made my service experience a good one.

Had an excellent experience this week with the service department. Jacob is top notch! Leanne was able to get me in on short notice and Jacob took care of the rest.

Service manager Tom and Melissa are very helpful, Service writer Jake is very efficient and Technician Paul is very knowledgable and got the job done in a very well-mannered time. I would not hesitate to have them work on my vehicle

On November 17, our GLE350’s MercedesMeConnect app displayed an alert signaling the battery starter status was critical. We called Mercedes-Benz of Rochester (MI) within an hour of its closing time. A technician was at our house within 20 minutes, ran diagnostics and performed a quick charge. We ran the vehicle about 20 minutes. A month later, I can confidently say: “Outstanding Performance” … by Mercedes-Benz for their app design, and especially by the Mercedes-Benz of Rochester Service Department team that far beyond our expectation.

Bringing in my 2022 S Class for Service A was simple and easy. The experience was great. I was greeted upon arrival, told them I needed the car back by 3:00pm and it was ready at Noon.

No Scheduling issues. Service performed timely without follow-up problems. Vehicle returned washed and clean, although the Technician forgot to take out the Plastic covers on Steering Wheel and Seat.

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate