Goldstein Subaru

5 stars does not feel like enough. I am an extremely particular buyer. I contacted 13 Subaru dealerships across four states, compared VINs, window stickers, dealer fees, financing, accessories, mileage, dealer-trade history and written quotes, and somehow exchanged 60+ deal-related emails with Goldstein alone. If there were something to complain about, I probably would have found it. I genuinely cannot find anything. Dave Jacobs was patient, straightforward and responsive, and never made my endless questions feel like a burden. We worked through the exact Crosstrek I wanted, accessories, pricing, incoming vehicle details, paperwork and financing timing. Dave made a complicated out-of-state purchase feel surprisingly easy. Aaron Butler went far beyond getting me to say yes to a deal. He was incredibly accommodating and genuinely interested in making sure I was MORE than satisfied with the car, not merely “happy enough” to buy it. He revisited details, worked through pricing and accessories, and made sure I ended up with the vehicle I actually wanted. I never felt pushed toward whatever was easiest for them. Kevin Khattar in finance was excellent. He worked through the out-of-state paperwork, tax details, insurance documentation, financing and final numbers, and everything came together exactly where it was supposed to. No last-minute nonsense, mysterious surprise products or feeling that the deal changed once I reached finance. Michelle deserves her own medal. I am convinced nobody could have worked harder to find the right bumper-to-bumper protection for this purchase. She took the time to work through the options instead of throwing a generic product at me. She clearly cared about finding something that actually made sense for me and the car. Patrick Comas also helped, including with questions about my old Tacoma. Every interaction reinforced the same impression: these people communicate with one another and actually try to help the customer. Joe is hands down the best customer-care person I have ever dealt with in a car-buying experience. Period. The dude was next-level amazing. I took a 5:13 AM bus from Vermont to Albany to pick up this Crosstrek. Joe handled delivery with extraordinary attention, patience, personality and genuine care. So I’ll put it this way: If I ever decide to hike Mount Everest, I want Joe to be my guide. That is how confident I would be that this guy would keep everything organized, keep everybody calm, solve whatever weird problem appeared halfway up the mountain, make sure I had what I needed, and still make the whole thing enjoyable. Joe did not treat me like “the 11:00 delivery.” He treated me like a person who had spent weeks trying to get a very specific purchase exactly right. He paid attention. He cared. He made the handoff feel like the payoff to the entire process rather than just another dealership transaction. The little things mattered too. When an accessory could not be installed at the port, they told me and adjusted the price. When details needed correcting or confirming, they worked through them. They accommodated remote paperwork because I was coming from Vermont. Despite my ridiculous number of questions and emails, nobody became dismissive, impatient or difficult. Goldstein wasn’t the closest dealer. I shopped the xxxx out of this purchase. After comparing dealers across four states, their combination of price, transparency, patience, communication, flexibility and customer service stood out. I drove home in exactly the Crosstrek Sport I wanted, configured the way I wanted it, at numbers I was comfortable with, feeling genuinely good about the people I bought it from. For someone as picky as I am, that might be the highest compliment possible. Dave, Aaron, Kevin, Michelle, Patrick, Joe and everyone else who helped: thank you. And Joe, seriously: Everest. You’re my guy. Absolutely outstanding experience. I would recommend Goldstein Subaru without hesitation.

Arrived early, taken right in . Donny explained everything, loaner car was all ready. He called me when vehicle was ready to be picked up. Pick up was smooth. Great service

Tim is helpful, efficient and friendly. In addition to do the factory recall on inspecting the moonroof glass adhesion, he also has the body side mold installed in a timely manner.

Wonderful first time experience Everything explained and waited the exact time of promised it would take. Thank you,Teresa

Service Dept was great, as usual. They patiently listened to understand my list of concerns about my car for service, even my making the weird sounds the car makes. They repeated what the plan was and during the process checked in to let me know what was happening, including a video under the car. At the end they ran through every point so I knew everything was covered, AND real effort to keep cost contained except the unusually expensive windshield wipers that are not the fault of the Service people. I am really impressed (Over decades as a Subaru owner, I have been to multiple Subaru dealers in multiple states. They are all pretty good, but Goldstein is stand out.)

I thought the service and assistance were great and am really happy with my new Crosstrek.

They really have it ALL TOGETHER TIMES WERE EXACT TALKED TO 3 people All seemed to know their part James was so easy and helpful This is why I keep coming back

Tyler was fantastic, kind, polite and efficient. The oil change was done in a timely manner as stated. Thank you

Tired of the upselling and long wait times. Also insane labor charges. Went in for an insurance and 1189.00 later for rear brake job.

Honesty, Integrity & Courtesy is what you get from Goldstein Subaru. Staff is second to none.