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Goldstein Subaru

(772 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–8:00pm
Tuesday 8:00am–8:00pm 7:00am–8:00pm
Wednesday 8:00am–8:00pm 7:00am–8:00pm
Thursday 8:00am–8:00pm 7:00am–8:00pm
Friday 8:00am–8:00pm 7:00am–8:00pm
Saturday 8:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed

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Reviews

(772 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Te dealers all listens and try to find what you are looking for and the best day

Te dealers all listens and try to find what you are looking for and the best day

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I'm a returning customer from buying a car from Joe Khattar six years ago I called him on the phone to inquire about the new 2026 Subaru outback and of course he answers on the first ring and answered all my questions made an appointment the following week to come in and test drive a new car then we made a deal on a new 2026 Subaru outback

I'm a returning customer from buying a car from Joe Khattar six years ago I called him on the phone to inquire about the new 2026 Subaru outback and of course he answers on the first ring and answered all my questions made an appointment the following week to come in and test drive a new car then we made a deal on a new 2026 Subaru outback

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for returning to Goldstein Subaru! We’re glad to hear Joe was so helpful and attentive. Enjoy your new 2026 Subaru Outback! Safe travels!

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Everyone was so kind and helpful- process was painless!! Would HIGHLY recommend!! Sean was the best! (Actually every single person i dealt with made me feel like I was the only person there.) No one rushed or pressured a decision!

Everyone was so kind and helpful- process was painless!! Would HIGHLY recommend!! Sean was the best! (Actually every single person i dealt with made me feel like I was the only person there.) No one rushed or pressured a decision!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Goldstein Subaru and for your glowing review about Sean and the team! We're thrilled to hear that your experience was smooth and pressure-free. We look forward to seeing you again!

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Great experience very friendly and helpful. Our salesman was very knowledgeable and took time to explain and answer all our questions. We would highly recommend this dealership.

Great experience very friendly and helpful. Our salesman was very knowledgeable and took time to explain and answer all our questions. We would highly recommend this dealership.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation of Goldstein Subaru! We appreciate your business and hope to see you again down the road! Enjoy your purchase!

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Always have a good experience when going there. Doug in the service department is very knowledgeable, polite, and friendly.

Always have a good experience when going there. Doug in the service department is very knowledgeable, polite, and friendly.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Doug in our service department! We truly appreciate your feedback and look forward to serving you again at Goldstein Subaru. Safe travels!

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I had a recall on my outback. Walked in and they gave me a free loaner for 24 hours and picked up my car the next morning with no charge except gas used. Comprehensive service checklist and video of my car were nice. I will be back. So convenient.

I had a recall on my outback. Walked in and they gave me a free loaner for 24 hours and picked up my car the next morning with no charge except gas used. Comprehensive service checklist and video of my car were nice. I will be back. So convenient.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ensuring your recall service experience is smooth and hassle-free is what we do best! We appreciate your feedback and look forward to welcoming you back to Goldstein Subaru. Safe travels in your Outback! #GoldsteinSubaru

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Their check list was not completed. They never pulled a tire to check the brakes. The tech just said they didn't pull a tire. Was it because I didn't get the NYS inspection that is due this month. If I do need brakes I'll be going someplace else. This is the second time that the dealership has not completed the check list. The first time was this summer. I ended up spending 1500.00 dollars to repair my car. Where if Goldstein had completed their check list they would have noticed rodents in the cabin filter. I wouldn't have been stranded in Florida for three days.

Their check list was not completed. They never pulled a tire to check the brakes. The tech just said they didn't pull a tire. Was it because I didn't get the NYS inspection that is due this month. If I do need brakes I'll be going someplace else. This is the second time that the dealership has not completed the check list. The first time was this summer. I ended up spending 1500.00 dollars to repair my car. Where if Goldstein had completed their check list they would have noticed rodents in the cabin filter. I wouldn't have been stranded in Florida for three days.

Rating breakdown (out of 5):
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Overall facilities
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Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bill, I apologize for the incomplete check list and any inconvenience this may have caused. It's concerning to hear about your past experiences as well, and we want to ensure that all of our guests can count on us for thorough care. If you're willing to discuss this further or need assistance with anything else, please don't hesitate to contact me directly. Thank you, Brandon Johnson - Service Manager - 518-690-2205

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2nd purchase at this location. No pressure buying experience. James answered all my questions and didn't try to sell me features I didnt need after asking my specific needs. The finance associate was very thorough...again went through all options with an honest assessment and didnt try to push higher priced items when told what I wanted. Purchased 2026 Outback Touring XT

2nd purchase at this location. No pressure buying experience. James answered all my questions and didn't try to sell me features I didnt need after asking my specific needs. The finance associate was very thorough...again went through all options with an honest assessment and didnt try to push higher priced items when told what I wanted. Purchased 2026 Outback Touring XT

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Goldstein Subaru again! We're glad James and our finance team provided helpful and pressure-free assistance. Enjoy your 2026 Outback Touring XT!

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Everything was done on time and very thorough. All of my questions were answered to my satisfaction.

Everything was done on time and very thorough. All of my questions were answered to my satisfaction.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Goldstein Subaru and for sharing your rating! We appreciate your kind words! See you next time!

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Sean was incredibly helpful and accommodating. Absolutely no pressure, and listened to our needs/wants without "steering" us in any particular direction other than our own. We decided on a vehicle that was not currently in stock, and it was delivered promptly the next day. This is the second vehicle that we have purchased from this dealership, and will do so again.

Sean was incredibly helpful and accommodating. Absolutely no pressure, and listened to our needs/wants without "steering" us in any particular direction other than our own. We decided on a vehicle that was not currently in stock, and it was delivered promptly the next day. This is the second vehicle that we have purchased from this dealership, and will do so again.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Robert, thank you for the glowing review! We're glad to hear Sean was so helpful and accommodating, making your experience smooth and pressure-free. It's great to know you felt supported without any unwanted guidance. We hope you love your new vehicle and we’ll see you on your next visit at Goldstein Subaru!

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