Goldstein Subaru

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
310 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 20, 2020

    I didn’t know until I was after the mileage limit that Subaru had a problem with foresters burning oil. I told service department at least three times,... prior to the mileage limit, and they never told me about it. Now they know that they learn about it, after the mileage limit they say they can’t do anything. That’s wrong.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 26, 2019

    Greetings worth visiting for. Walking into Goldstein Subaru (through the automatic front door, too), I was welcomed pleasantly, immediately and with friendly... faces that helped right away. Not the usual dealership entry experience—great! The showroom is large, bright, and well organized, not only with one of every Subaru model, but space to move and look around, too. Parking, entry, sales, service, and inventory. CHECK. Happy and warm welcome? Double check. Goldstein is worth a visit in this area, anytime! Highly recommended.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you very much for the 5 stars Derek. All of us take pride not only in our facility but our staff to make sure all of our current and prospective... customers are treated not only in a professional but friendly manner so they can relieve some of the stress that goes along with a vehicle repair or purchase. Please feel free to ask any of our staff for assistance if you need anything and we will try to do all we can to make your next visit to us a pleasant one.

  • 5.0 out of 5
    June 12, 2019

    This place is as good as it gets, Larry Dudley, my sales guy, went above and beyond to make sure I got the car I was hoping to drive. No small feat when... working within a budget. Also went above and beyond to track down a second key about a month after the sale. 5 stars for Goldstein

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5 stars Brian. Larry is a great person and willing to go the extra mile for all of his customers. Please feel free to call us at 518...-869-1250 if you need anything or if Larry is unavailable for some reason.

  • 1.0 out of 5
    May 20, 2019

    Dont go to Goldstein. They like to play games with their prices. Had a car listed at 10.9k and decided to switch it up on me after test driving it and... bumped the price up 2k after they had to "put new parts in it" What they had it listed for originally when i test drove it should be the price honored. The sales lady knew my price limit. But they would not honor it. Would not budge. This is after I've been waiting days to see if another buyer was going to take it, wasting my time. Told me it was now available and by the way its 2k more. (mind you its listed at 11.9 online) manager acted like i was getting a deal. Quite the run around. Not family oriented. They do not care about customer satisfaction. Only money. On a 10 year old car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Christina, We are very sorry about your experience. When you looked at the vehicle it had just been traded in and we listed an advertised price of $ 1...0,900. You did not buy the car on that visit. After you left another customer came in to buy the vehicle and wanted body and mechanical work completed so it was added to the price of the vehicle. That customer approved that price with the additional requests they had. Several days later you came back in and put a second deposit on the vehicle because we were waiting on financing for the first customer. Unfortunately it did not get approved. We did not play games with the pricing and we are sorry you feel that way. We try to put every deal that walks into our showroom together. Some are just more complicated than others.

  • 2.0 out of 5
    May 14, 2018

    In for warrantee service When they checked my wheel for brakes they left my calipers loose. Very dangerous. Staff in service dept sarcastic I had... to go to my mechanic to tighten the calipers

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laura, thank you for taking the time to leave us this detailed feedback. We strive to provide excellent automotive service experiences, and we are sad...dened to learn that we may have fallen short of the high standards we set for ourselves. We would like to work towards a resolution, so if you are willing, please reach out to us at (518) 869-1250 to discuss this further.

  • 5.0 out of 5
    November 1, 2017

    who would ever think that shopping for a car could be such a good experience. Our salesperson, Amber, was absolutely the best! She was professional, very... knowledgeable, and a really really sweet person. We love Goldstein and have spoken to many people about how well run this dealership is.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 22, 2017

    Knew exactly what I wanted and I drove away the next day with it. Overall great experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 12, 2017

    Excellent service by Amber Hayes and her fellow employees.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 10, 2017

    I was very pleased with every aspect of buying my new Forester at this dealership. Amber was so helpful and every question was answered.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 6, 2017

    I am satisfied with my buying experience at Goldstein Subaru. Overall things went fairly smoothly once we got my financing straigtened out. I feel good... about being in a new car -with so many safety features and love the island blue pearl color I picked.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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