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Goldstein Subaru

(720 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–8:00pm
Tuesday 8:00am–8:00pm 7:00am–8:00pm
Wednesday 8:00am–8:00pm 7:00am–8:00pm
Thursday 8:00am–8:00pm 7:00am–8:00pm
Friday 8:00am–8:00pm 7:00am–8:00pm
Saturday 8:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed

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Reviews

(720 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Every one at dealership was knowledgeable and extremely pleasant. James was your ideal salesman and was glad I had him to help me

Every one at dealership was knowledgeable and extremely pleasant. James was your ideal salesman and was glad I had him to help me

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We will be sure to pass the kind feedback along to James and the team. -Goldstein Subaru

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This is the second car I have purchased from Goldstein Subaru. Both experiences were fantastic. Over the last 9 years they have provided personalized and amazing care to my car and myself. I just bought my new car a few days ago. I have wanted this car for over 20 years. They were kind and accommodating. Everyone (as always) was great. James my sales guy was knowledgeable, helpful, patient and nice. He took his time with me and answered a million questions. Charles the money guy was nice and easy to work with. Rob the sales manager was personable and funny. The entire team worked together to put me in my dream car. I will never go anywhere else. Keep up The good work Goldstein Subaru!

This is the second car I have purchased from Goldstein Subaru. Both experiences were fantastic. Over the last 9 years they have provided personalized and amazing care to my car and myself. I just bought my new car a few days ago. I have wanted this car for over 20 years. They were kind and accommodating. Everyone (as always) was great. James my sales guy was knowledgeable, helpful, patient and nice. He took his time with me and answered a million questions. Charles the money guy was nice and easy to work with. Rob the sales manager was personable and funny. The entire team worked together to put me in my dream car. I will never go anywhere else. Keep up The good work Goldstein Subaru!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car! We are thrilled that you are always in good hands with our team and we’ll be sure to pass along your feedback to all mentioned. Thank you for choosing Goldstein Subaru over these last nine years, we look forward to many more!

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Trustworthy, helpfull and respectful. Staff are always available to respond to questions. Never any concerns aabout completed work.

Trustworthy, helpfull and respectful. Staff are always available to respond to questions. Never any concerns aabout completed work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your trust in our team at Goldstein Subaru! We look forward to helping you with any future needs. Have a wonderful day!

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Very professional, easy to deal with. This is the third car my family has purchased from them.

Very professional, easy to deal with. This is the third car my family has purchased from them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear from you! Thank you for choosing Goldstein Subaru.

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I came in a week early and told the advisor I had a bad usb port and it needed to be replaced thinking they would have the part there ready to be installed. I got some song and dance that they couldn’t order the part on my diagnosis which is pureBS! The part is a common issue with that vehicle. Now I have to go back to get it installed. This could have easily been avoided

I came in a week early and told the advisor I had a bad usb port and it needed to be replaced thinking they would have the part there ready to be installed. I got some song and dance that they couldn’t order the part on my diagnosis which is pureBS! The part is a common issue with that vehicle. Now I have to go back to get it installed. This could have easily been avoided

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Darren and Dolores, We are sorry you feel inconvenienced. As a Subaru Authorized Repair facility, we are required to diagnose an issue before we can authorize a repair under warranty. Additionally, although we do have one of the largest inventories of Subaru parts in the area, we are unable to keep every part for every Subaru in stock at all times. With that being the case, we also have a policy to diagnose an issue before ordering many parts. If we do not diagnose it, it could result in additional cost to you as a consumer, as some parts are non-returnable. If you need further assistance, please let us know.

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Marcie was very helpful and thorough. Always nice to have someone with a smile and being helpful!

Marcie was very helpful and thorough. Always nice to have someone with a smile and being helpful!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your support of Goldstein Subaru!

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I worked with Tim to take care of a problem with my Outback. Tim needed order a part for the car and that was taken care of.in a very short period of time. I really appreciate his efforts.

I worked with Tim to take care of a problem with my Outback. Tim needed order a part for the car and that was taken care of.in a very short period of time. I really appreciate his efforts.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi David, we're glad Tim took care of your Outback quickly at Goldstein Subaru. We truly appreciate your support!

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I had my car towed there after I got two flat tires. I was surprised that they would not offer me a rental car stating that I’m not a regular customer even thought I’ve been a loyal Subaru owner for over 10 years. I usually go to a different local Subaru dealership where I bought my car and have always gotten a rental as well as quick, reasonably priced service. It took almost a full 24 hours to get two tires replaced and cost me $525 which feels excessive. They also made my fill out an overnight envelope rather than helping me at the desk even though I arrived there 25 minutes before they closed. All in all, I was a bit disappointed by this experience, but I am usually a Five Star Subaru customer and have been much more pleased with their service department.

I had my car towed there after I got two flat tires. I was surprised that they would not offer me a rental car stating that I’m not a regular customer even thought I’ve been a loyal Subaru owner for over 10 years. I usually go to a different local Subaru dealership where I bought my car and have always gotten a rental as well as quick, reasonably priced service. It took almost a full 24 hours to get two tires replaced and cost me $525 which feels excessive. They also made my fill out an overnight envelope rather than helping me at the desk even though I arrived there 25 minutes before they closed. All in all, I was a bit disappointed by this experience, but I am usually a Five Star Subaru customer and have been much more pleased with their service department.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jess, we understand how stressful an unplanned vehicle repair can be. We try to accommodate all our customers during these times. Unfortunately, we didn't have any loaner cars available because they were all taken or reserved in advance for other customers. Although we were fully booked for the next day, we did our best to get you back on the road as quickly as possible. Since we did not have the correct tires in stock, we sourced them as quickly as possible, and Brandon, our service manager, discounted the parts and labor to help ease the pain. Please let us know if we can be of further assistance, but we understand you will continue working with your father at Five Star in the future.

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Great people to work, it was a pleasant experience. I would recommend Goldstein Subaru to others

Great people to work, it was a pleasant experience. I would recommend Goldstein Subaru to others

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing Goldstein Subaru!

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The Goldstein Subaru staff are pleasant and accommodating. They always make sure their customers are satisfied with their work.

The Goldstein Subaru staff are pleasant and accommodating. They always make sure their customers are satisfied with their work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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