Reviews
Trustworthy, helpfull and respectful. Staff are always available to respond to questions. Never any concerns aabout completed work.
Trustworthy, helpfull and respectful. Staff are always available to respond to questions. Never any concerns aabout completed work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional, easy to deal with. This is the third car my family has purchased from them.
Very professional, easy to deal with. This is the third car my family has purchased from them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I came in a week early and told the advisor I had a bad usb port and it needed to be replaced thinking they would have the part there ready to be installed. I got some song and dance that they couldn’t order the part on my diagnosis which is pureBS! The part is a common issue with that vehicle. Now I have to go back to get it installed. This could have easily been avoided
I came in a week early and told the advisor I had a bad usb port and it needed to be replaced thinking they would have the part there ready to be installed. I got some song and dance that they couldn’t order the part on my diagnosis which is pureBS! The part is a common issue with that vehicle. Now I have to go back to get it installed. This could have easily been avoided
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Darren and Dolores, We are sorry you feel inconvenienced. As a Subaru Authorized Repair facility, we are required to diagnose an issue before we can authorize a repair under warranty. Additionally, although we do have one of the largest inventories of Subaru parts in the area, we are unable to keep every part for every Subaru in stock at all times. With that being the case, we also have a policy to diagnose an issue before ordering many parts. If we do not diagnose it, it could result in additional cost to you as a consumer, as some parts are non-returnable. If you need further assistance, please let us know.
Marcie was very helpful and thorough. Always nice to have someone with a smile and being helpful!
Marcie was very helpful and thorough. Always nice to have someone with a smile and being helpful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your support of Goldstein Subaru!
I worked with Tim to take care of a problem with my Outback. Tim needed order a part for the car and that was taken care of.in a very short period of time. I really appreciate his efforts.
I worked with Tim to take care of a problem with my Outback. Tim needed order a part for the car and that was taken care of.in a very short period of time. I really appreciate his efforts.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi David, we're glad Tim took care of your Outback quickly at Goldstein Subaru. We truly appreciate your support!
I had my car towed there after I got two flat tires. I was surprised that they would not offer me a rental car stating that I’m not a regular customer even thought I’ve been a loyal Subaru owner for over 10 years. I usually go to a different local Subaru dealership where I bought my car and have always gotten a rental as well as quick, reasonably priced service. It took almost a full 24 hours to get two tires replaced and cost me $525 which feels excessive. They also made my fill out an overnight envelope rather than helping me at the desk even though I arrived there 25 minutes before they closed. All in all, I was a bit disappointed by this experience, but I am usually a Five Star Subaru customer and have been much more pleased with their service department.
I had my car towed there after I got two flat tires. I was surprised that they would not offer me a rental car stating that I’m not a regular customer even thought I’ve been a loyal Subaru owner for over 10 years. I usually go to a different local Subaru dealership where I bought my car and have always gotten a rental as well as quick, reasonably priced service. It took almost a full 24 hours to get two tires replaced and cost me $525 which feels excessive. They also made my fill out an overnight envelope rather than helping me at the desk even though I arrived there 25 minutes before they closed. All in all, I was a bit disappointed by this experience, but I am usually a Five Star Subaru customer and have been much more pleased with their service department.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Jess, we understand how stressful an unplanned vehicle repair can be. We try to accommodate all our customers during these times. Unfortunately, we didn't have any loaner cars available because they were all taken or reserved in advance for other customers. Although we were fully booked for the next day, we did our best to get you back on the road as quickly as possible. Since we did not have the correct tires in stock, we sourced them as quickly as possible, and Brandon, our service manager, discounted the parts and labor to help ease the pain. Please let us know if we can be of further assistance, but we understand you will continue working with your father at Five Star in the future.
Great people to work, it was a pleasant experience. I would recommend Goldstein Subaru to others
Great people to work, it was a pleasant experience. I would recommend Goldstein Subaru to others
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reviewing Goldstein Subaru!
The Goldstein Subaru staff are pleasant and accommodating. They always make sure their customers are satisfied with their work.
The Goldstein Subaru staff are pleasant and accommodating. They always make sure their customers are satisfied with their work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very polite, explained everything. Showroom was very comfortable. Employees were very knowledgeable. Great coffee machine!
Very polite, explained everything. Showroom was very comfortable. Employees were very knowledgeable. Great coffee machine!
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad you enjoyed your visit and our coffee machine. If there's anything more we can do to improve your rating or assist you further, please let us know. - Brandon Johnson - Service Manager - 518-690-2205
I’ve been with Goldstein Subaru for many years. I have found them to be fair, trustworthy, courteous and knowledgeable. For the most part, they appear to put their customers first and make them feel heard. what more can you ask for, wouldn’t go anywhere else.
I’ve been with Goldstein Subaru for many years. I have found them to be fair, trustworthy, courteous and knowledgeable. For the most part, they appear to put their customers first and make them feel heard. what more can you ask for, wouldn’t go anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair