Reviews
Very pleased. Keeps me informed on everything happening with my vehicle. Service advisors are very professional and great dealing with people. Customer service top notch.
Very pleased. Keeps me informed on everything happening with my vehicle. Service advisors are very professional and great dealing with people. Customer service top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear communication is at the heart of how our service department operates. Knowing that our advisors kept you informed about your Ford Bronco and delivered professional, people-focused service means a lot to our team. Thank you for the five-star rating and for trusting our team with your Ford Bronco.
Thank you for the kind words and support!
The plastic oil cap is leaking, they said its 100% ok, rear differential is dry as a kentucky town but they say its leaking. Code p0720 was never brought up & the cheapest reader can find it.
The plastic oil cap is leaking, they said its 100% ok, rear differential is dry as a kentucky town but they say its leaking. Code p0720 was never brought up & the cheapest reader can find it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your thoughts and opinions on DealerRater. Unfortunately, we cannot review your file or correct any issues without knowing the customer's name or vehicle. Please get in touch with us at your convenience so we can address and correct your concerns. All the best, Stephen Gabbara General Manager 248-215-5102
I received a coupon for a $70 oil change and tire rotation- but when it came time to pay I was told it was just $20 off and the bill was $100. The service was fine.
I received a coupon for a $70 oil change and tire rotation- but when it came time to pay I was told it was just $20 off and the bill was $100. The service was fine.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Matt, thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to us so we can speak directly, and we'll address your concerns in detail.
Fast service, text and email updates were great. My experience was really really really good.
Fast service, text and email updates were great. My experience was really really really good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our prompt service and timely text and email updates were useful means a lot to our service team. We’re glad we could service your Ford Explorer quickly.
From the start of Crystal answering my call, scheduling my appointment for the next day, and walking me thru what needed to be done on my vehicle, she was a joy to work with! Explained things thoroughly, and I will definitely come back to work with her again in the future!
From the start of Crystal answering my call, scheduling my appointment for the next day, and walking me thru what needed to be done on my vehicle, she was a joy to work with! Explained things thoroughly, and I will definitely come back to work with her again in the future!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our prompt scheduling and clear walk-through highlights the kind of service we aim to provide. Our service team is pleased we could set up your appointment quickly and walk you through each step of the service on your Lincoln MKX. Knowing you’ll return for future service means a lot to us.
Crystal was excellent she got me in same day to change sensor, she always works with me!!! She is excellent!!!!
Crystal was excellent she got me in same day to change sensor, she always works with me!!! She is excellent!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could fit you in the same day to replace the sensor on your Ford EcoSport. Knowing you feel supported by our service team means a lot to us.
They were quick and very helpful with my service, I would easily choose this place again!
They were quick and very helpful with my service, I would easily choose this place again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five-star rating! We’re glad your Dodge Journey service was handled swiftly and attentively, and we look forward to helping you again.
RJ is an excellent sales pro! Goes above and beyond consistently, finance dept. really goes the extra mile to get you the best finance deal available 10/10 recommend!
RJ is an excellent sales pro! Goes above and beyond consistently, finance dept. really goes the extra mile to get you the best finance deal available 10/10 recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had a problem with my car battery. I went to start my car and the battery was dead. Road service came out and jumped it. My battery was only a year old. I wanted to get my battery checked out so this wouldn’t happen again. I spoke with Brandon at Szott Ford in Holly, he told me to come right in and he would put it to a test and see if the battery is bad. No hesitation, he understood my concern. He was so professional, understanding and caring. He totally went above and beyond. As a side note; I called another dealer closer to my home to help me out with my battery. I was told that I could come in and have it checked out. The earliest appointment was 2 to 3 weeks out. I was hurt and disappointed that they couldn’t/wouldn’t help me out. Thank you Brandon from Szott Ford in Holly. You cared!
I had a problem with my car battery. I went to start my car and the battery was dead. Road service came out and jumped it. My battery was only a year old. I wanted to get my battery checked out so this wouldn’t happen again. I spoke with Brandon at Szott Ford in Holly, he told me to come right in and he would put it to a test and see if the battery is bad. No hesitation, he understood my concern. He was so professional, understanding and caring. He totally went above and beyond. As a side note; I called another dealer closer to my home to help me out with my battery. I was told that I could come in and have it checked out. The earliest appointment was 2 to 3 weeks out. I was hurt and disappointed that they couldn’t/wouldn’t help me out. Thank you Brandon from Szott Ford in Holly. You cared!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My daughter purchased a used vehicle 10/17/25. Drove it 2. & half days. Took it in to have scheduled work ( to be done for the sale of the vehicle) 10/20/25 they kept it overnight. Drove the vehicle 10/22. Check engine light came on. Took the vehicle in Thursday 10/23/25. She was told to bring it right in. They have not checked the vehicle as of 4pm Friday 10/24/25. She called to inquire. Received a call back that she’ll have to wait until Monday 10/27/25. Hasn’t had the car a full week… unacceptable. This service department leaves much to be desired.
My daughter purchased a used vehicle 10/17/25. Drove it 2. & half days. Took it in to have scheduled work ( to be done for the sale of the vehicle) 10/20/25 they kept it overnight. Drove the vehicle 10/22. Check engine light came on. Took the vehicle in Thursday 10/23/25. She was told to bring it right in. They have not checked the vehicle as of 4pm Friday 10/24/25. She called to inquire. Received a call back that she’ll have to wait until Monday 10/27/25. Hasn’t had the car a full week… unacceptable. This service department leaves much to be desired.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out and sharing your concerns. The vehicle is a Jeep and is still covered under the manufacturer’s warranty. For that reason, it has been taken to our Jeep dealership to complete the necessary warranty repairs. This information has been communicated directly to the vehicle’s owner, your daughter. It’s possible there may have been a bit of a communication mix-up between parent and child. We truly apologize for any frustration or inconvenience this situation may have caused, and please rest assured the vehicle is being taken care of. Please have the vehicles owner contact me directly if she would like to discuss this in greater detail. All the best, Stephen Gabbara General Manager 248-215-5102