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Northtown Chrysler Jeep Dodge RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (90 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (90 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Dave and his team are totally professional

Dave and his team are totally professional, and friendly, and a pleasure to work with. I just wish I did'nt have to see them so often.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service desk personnel were excellent

Service desk personnel were excellent coming in and checking out. I opted to have vehicle detailed while there. I Couldn't have done better myself

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service as usual

Excellent service as usual. I would recommend Northtown Service Departments to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The desks that the service reps use

The desks that the service reps use seem to be inefficient and from a customer's perspective are confusing and not effective. I also asked if my power steering fluid would be topped off and was told that that the free 27 point check would catch that and would be taken care of. That did not happen leading me to believe that the free 27 point check does not always happen.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service was great

The service was great and the shuttle bus was pretty quick, it just seems like the service sometimes takes a lot longer than it should. But I was very happy with my service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dave is a great asset to your Team of professional

Dave is a great asset to your Team of professionals. I would recommend Northtown Service to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dave is a great asset to your Team

Dave is a great asset to your Team of professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was good but the detail job

Service was good but the detail job I paid for was terrible and they did not put the mats back in the front. My son stop today to get them and they had no clue where they are and gave him the wrong ones. Now my wife will make the thirty mile trip back there to return someone else's mats. God bless who ever she speaks too. Thank you for asking and I hope someone makes this right for our time and gas running back and forth.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always an efficient visit to your dealership

Always an efficient visit to your dealership. I would recommend Northtown to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I prefer their service

I prefer their service over other auto service facilities because I know ill get first-rate service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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