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Kool Chevrolet

(327 reviews)
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed

About our dealership

Welcome to Kool Chevrolet: Where Driving Excellence Meets Effortless Ownership At Kool Chevrolet, our passion is simple: turning you into a lifelong customer by crafting the most seamless, stress-free journey, from discovering your dream vehicle to every mile of ownership and beyond. We're incredibly grateful to partner with Chevrolet, the undisputed leader in quality, durability, reliability, and low-cost ownership. This legendary brand deserves and receives nothing short of world-class service. When you choose the Kool Way, you're not just buying a car; you're gaining a dedicated team committed to your satisfaction, every step of the way.
Ask about our 10 Year/Million Mile Warranty!!

Service center

Phone number (616) 379-0057

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kool Chevrolet from DealerRater.

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Made it very easy to purchase a new car. Worked through the G.M. Legacy program to receive the discount. Very knowledgeable about the car and new technology.

Made it very easy to purchase a new car. Worked through the G.M. Legacy program to receive the discount. Very knowledgeable about the car and new technology.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent service and dealership friendly, knowledgeable, fair pricing. Would highly recommend Have bought 9 vehicles from this dealership and have never had a problem. I tell all my friends about this dealership.

excellent service and dealership friendly, knowledgeable, fair pricing. Would highly recommend Have bought 9 vehicles from this dealership and have never had a problem. I tell all my friends about this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Went in to look at trailblazer. Test drove it. At no time did sales person tell me anything about the car. NOTHING it had on it. I noticed it had over 100 miles. Had my daughter ask if had any with less miles. Well down hill and disrespectful from there was J.S. attitude. So we left. I test drive a Mazda. But heart set on trailblazer I drove to hudsonville to Todd Wendell. Wher Bob took his time to tell me everything about the car. Even found the one I bought from them. Sorry kool I am done with you. Sad every Chevy I bought came from Kool. Phy Lyman was an awesome sales person. They lost a great man.

Went in to look at trailblazer. Test drove it. At no time did sales person tell me anything about the car. NOTHING it had on it. I noticed it had over 100 miles. Had my daughter ask if had any with less miles. Well down hill and disrespectful from there was J.S. attitude. So we left. I test drive a Mazda. But heart set on trailblazer I drove to hudsonville to Todd Wendell. Wher Bob took his time to tell me everything about the car. Even found the one I bought from them. Sorry kool I am done with you. Sad every Chevy I bought came from Kool. Phy Lyman was an awesome sales person. They lost a great man.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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First part didn't work it failed . They got me right back in and got it fixed with out a hassle .. I highly recommend working with kool Chevrolet

First part didn't work it failed . They got me right back in and got it fixed with out a hassle .. I highly recommend working with kool Chevrolet

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Everyone was very pleasant down to earth and helpful. Made the buying process smooth and easy.

Everyone was very pleasant down to earth and helpful. Made the buying process smooth and easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Didn't shop with them but they were helpful and understanding and kept in touch

Didn't shop with them but they were helpful and understanding and kept in touch

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I bought the new Tahoe if the website and Jaxon made the process seamless... Communication was timely, paperwork was accurate, and the delivery was as promised. Very good experience considering I am 1500 miles from KOOL...

I bought the new Tahoe if the website and Jaxon made the process seamless... Communication was timely, paperwork was accurate, and the delivery was as promised. Very good experience considering I am 1500 miles from KOOL...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Feels like family every time I walk though the door. Great people and excellent service!

Feels like family every time I walk though the door. Great people and excellent service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jacklyn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.

Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
5.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Branden in the Body Shop is excellent. He was able to diagnose my wind noise problem and went over and above to try and solve it. He is extremely professional and helpful and I would recommend his services to everyone.

Branden in the Body Shop is excellent. He was able to diagnose my wind noise problem and went over and above to try and solve it. He is extremely professional and helpful and I would recommend his services to everyone.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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