Reviews
Made it very easy to purchase a new car. Worked through the G.M. Legacy program to receive the discount. Very knowledgeable about the car and new technology.
Made it very easy to purchase a new car. Worked through the G.M. Legacy program to receive the discount. Very knowledgeable about the car and new technology.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
excellent service and dealership friendly, knowledgeable, fair pricing. Would highly recommend Have bought 9 vehicles from this dealership and have never had a problem. I tell all my friends about this dealership.
excellent service and dealership friendly, knowledgeable, fair pricing. Would highly recommend Have bought 9 vehicles from this dealership and have never had a problem. I tell all my friends about this dealership.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Went in to look at trailblazer. Test drove it. At no time did sales person tell me anything about the car. NOTHING it had on it. I noticed it had over 100 miles. Had my daughter ask if had any with less miles. Well down hill and disrespectful from there was J.S. attitude. So we left. I test drive a Mazda. But heart set on trailblazer I drove to hudsonville to Todd Wendell. Wher Bob took his time to tell me everything about the car. Even found the one I bought from them. Sorry kool I am done with you. Sad every Chevy I bought came from Kool. Phy Lyman was an awesome sales person. They lost a great man.
Went in to look at trailblazer. Test drove it. At no time did sales person tell me anything about the car. NOTHING it had on it. I noticed it had over 100 miles. Had my daughter ask if had any with less miles. Well down hill and disrespectful from there was J.S. attitude. So we left. I test drive a Mazda. But heart set on trailblazer I drove to hudsonville to Todd Wendell. Wher Bob took his time to tell me everything about the car. Even found the one I bought from them. Sorry kool I am done with you. Sad every Chevy I bought came from Kool. Phy Lyman was an awesome sales person. They lost a great man.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
First part didn't work it failed . They got me right back in and got it fixed with out a hassle .. I highly recommend working with kool Chevrolet
First part didn't work it failed . They got me right back in and got it fixed with out a hassle .. I highly recommend working with kool Chevrolet
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Everyone was very pleasant down to earth and helpful. Made the buying process smooth and easy.
Everyone was very pleasant down to earth and helpful. Made the buying process smooth and easy.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Didn't shop with them but they were helpful and understanding and kept in touch
Didn't shop with them but they were helpful and understanding and kept in touch
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I bought the new Tahoe if the website and Jaxon made the process seamless... Communication was timely, paperwork was accurate, and the delivery was as promised. Very good experience considering I am 1500 miles from KOOL...
I bought the new Tahoe if the website and Jaxon made the process seamless... Communication was timely, paperwork was accurate, and the delivery was as promised. Very good experience considering I am 1500 miles from KOOL...
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Feels like family every time I walk though the door. Great people and excellent service!
Feels like family every time I walk though the door. Great people and excellent service!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jacklyn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.
Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.
- Customer service
- 1.0
- Buying process
- 5.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Branden in the Body Shop is excellent. He was able to diagnose my wind noise problem and went over and above to try and solve it. He is extremely professional and helpful and I would recommend his services to everyone.
Branden in the Body Shop is excellent. He was able to diagnose my wind noise problem and went over and above to try and solve it. He is extremely professional and helpful and I would recommend his services to everyone.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase