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Kool Chevrolet

(442 reviews)
Visit Kool Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (616) 379-0054 (616) 379-0054
Used (616) 379-0057 (616) 379-0057
Service (616) 379-0072 (616) 379-0072

Reviews

(442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kool Chevrolet from DealerRater.

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Bought. Two new vehicles from kool chevy

Kool Chevy is a great dealership to deal with,bought two new vehicles from ken vanderlaan who was very honest and nice to work with everyone has done a great job, from sales, service to parts dept

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Friendly Service

My husband and I had been looking at the newer Chevrolet SUV's for several months. Our salesman, Chris Schaberg, was very patient and helpful. I am very happy with my new 2012 Traverse.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Superb facility, excellent customer service

I purchased a 2010 HHR two years ago on my own and was more than satisfied with the help and expertise of Phil Lyman, my sales person. The HHR was just what I wanted (a manual transmission) except it was gray and greatly resembled an old hearse. Phil arranged to have elegant pinstriping added. I also requested that a roof rack be put on. Both things were done promptly and completely to my delight and satisfaction. The whole experience was a happy one. I would recommend Kool Chevrolet to anyone! Keep up the good work. I recently traded it in for a 2010 Toyota Prius which I purchased next door at the equally outstanding Kool Toyota with the fine help and guidance of Earl.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I love this dealership!

I love this dealership! I would Highly recommend them to my family and friends. And I have! Randy Totten was and has been a great help to me! Everytime I have had my car in for service the experience was very pleasant. They really know how to take care of their customers. Thank you Kool Chevrolet!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very Nice Dealer - Very Accurate Repairs

I have done business with Kool for over 12 years. All my cars, truck and company vehicals are serviced at Kool.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car dealership I have ever been to.

I work for a company in the Grand Rapids area. My boss asked me to find a new car make the deal and set it up so all he had to do was sign his name. Randy Totten at Kool Cheverolet worked to get me the best price and had everything ready when we went in. So easy! I also have taken our company cars to the service department for oil changes. Rich Griswold greets me, sets it up and its done. Can't ask for two better guy's to deal with. My hat's off to Kool Cheverolet. You guy's rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Friendly Service and Quality Cars!

I recently traded in my old vehicle and purchased a 2003 Trailblazer from Kool Chevrolet. My salesperson was Jim Raymond and from beginning to end, he was courteous, helpful and was able to provide me with the information and answers that I needed. The process was painless and quick. I am pleased with the vehicle and it is as represented. I will be taking my Trailblazer in to their service center, as I did with my old vehicle. I would recommend Kool Chevrolet to anyone looking for a excellent dealship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

I probably wasn't the typical customer that Brady Foster encountered on October 2012. I arrived fully aware of what I desired in an automobile and wanted Brady to provide the vehicle of my choice and to my specifications. For this was a major purchase for me therefore I wanted to be sure that I could live with my purchase for quite some time. My representative, Brady, found the vehicle that met all my specification-the color, custom seating, navigation, telephone, and other essentials necessary to satisfy me. On November 12, 2012, I got a call from Brady that the vehicle was ready for pick-up. I left Kool Chevrolet that night one satisfied customer. It's been a year since my purchase and I am still highly satisfied with my vehicle selection: 2012 Chevrolet Equinox. Thank you Kool Chevrolet from the Houston's family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Dealership I've Ever Dealt With.

I've been buying new cars for a long time and from the moment that Randy Totten (Salesperson) was the only salesperson in the area that could find the vehicle, as I wanted it, to the excellent way I've been treated during all my service visits I knew this was a top notch dealership. Thank you to everyone at Kool Chevrolet for the outstanding service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tlbhlsher

We had a great experience at Kool Chevrolet. We found what we wanted on line and made a request. Within 24 hours we were pared up with Randy Totten. Randy did everything possible to get us into the truck we wanted. We talked through e-mail and phone conversations and met on the day we signed for the truck. I would highly recommend Randy and Kool Chevrolet .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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