Pat Milliken Ford

I did not mean to delete my 2 reviews on Pat Millenkin Ford. They have the worst customer service, they fastify car fax which was taken off after an investigation. I have all the call logs, email and messages of me trying to get hold of a manager, still to this day no response. They claim I was out of warranty but was well in warranty the 2 day's after I received my vehicle back and was told they did everything. But come to find out they didn't. It's crazy how they tell customers that they can't get them in for months but where are those months going for the customers ? Sounds like a rip off game. And to answer Jordan question why wouldn't you guy's fix it under Ford's dime ? Well smart customers know under warranty the dealership don't get same amount as if a person paying out of pocket. It was also a manufacturer customer satisfaction program #20A07 for transmission that was suppose to add another year to my warranty but it never was. Then why lie on my carfax and said you checked my car but how when I had it moved because you was trying to get me to pay for another diagnostic test when the first one was never done. Sad how you guy's are telling people to come in months after the first call then when they warranty runs out oh now they can bring it in ? SOUNDS LIKE A SCAM TO GET MONEY FROM CUSTOMERS.

I live 3 hrs away and online purchased a certified used Explorer in March 2022. Sara is professional and quick to respond to any questions. She made the process easy. I showed up and everything was ready to drive it home. Smoothest auto purchase ever! Kudos to Pat Milliken Ford and Sara.

Purchased Used Certified 2019 Ford Edge. Low mileage. I traveled from out of state to pick up the vehicle. Was treated very well by the salesman and the technician. The buying experience was very good from initial contact throughout the signing of the paperwork. However, during the 6 hour drive home I learned some things about the vehicle that disturbs me. At interstate speeds there is some major banging sounds underneath the car. Like something is hung up and flying in the wind and then banging the underside. it is totally enclosed with plastic looking shrouds so not sure what is happening, very aggravating. then when my wife got in to drive she tried to adjust the mirrors and the outside drive mirror does not work. We already knew there was a problem with activating Fordpass on the sync 3 system. So, just picked up what is a new car to us and immediately have to get it in to a dealer. Since it is Ford Certified, just assumed everything would be in working condition before selling to someone. This would be a dealership issue with me not the Salesperson whom I said was excellent.

Great customer service, they care about their customers and work to find the best deals

This is the 3rd Ford we've bought from Brian Holiday. He was helpful, attentive, responsive and diligent. He got us great pricing and timely delivery. We highly recommend seeing Brian Holiday at Pat Milliken Ford.

What a pleasure to do business with Brian Holiday. Buying my new vehicle was not only exciting, but trouble free. He took care of every detail and made the experience exciting and non-stressful. I highly recommend the service department also.

The dealership was clean and had lots of trucks for me to chose from. Mark found the perfect truck for my family and small business.

A ong time and happy customer. Latest experience hasn't changed it! Kudos to Brian Holiday.

I ordered my last few card from Brian Holiday and he moved to this location. I just picked up my newest Explorer. No problems and great service.

Brian Holiday was very helpful getting me into my Ford Escape. Received good customer service and I will be back again years down the line if I am in need of another vehicle. I would recommend seeing him.