Reviews
Write a reviewNew F150
A experience with Cody and the entire staff. Process was made very clear and simple. No surprises at time of signing which I appreciate. Will do business with again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for a wonderful review George! We are so glad to hear your buying experience with Cody went smoothly! Congratulations and thank you for choosing us! The Preferred Ford Team
Oil Change
I am very satisfied with Preferred Ford. Their customer service is excellent and their work is done in a timely manner and very satisfactory. I appreciate the comfort of the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
June, thank you for taking a moment to leave this review here. It was a pleasure to serve you and we look forward to doing so again in the future. The Preferred Ford Team
Service
Had my winter tires installed on car. Told in advance that I needed shuttle service. I had to wait one hour for the driver to arrive. Also was told the service would take 2 to 4 hours but car was there for 6.5 hours before it was done.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Pat your time is valuable and we are sorry about the wait. We appreciate you for taking a moment to write this review and to inform us about the issue. If you would be willing to discus it further please call our Service Manager Bryce at 616-8420-0600. Thank you! The Preferred Ford Team
Front end allignment
Brought my car in for an alignment. Waited in the customer wait area. Good seating. Water available. Plenty of magazines to read. My car was taken to the repair shop shortly after I arrived. Waited for it to get done and was notified promptly that it was ready. The car drove better after being fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roger, thank for sharing your recent service experience with others. We are glad to know our service team took care of your car in a professional manner and you have enjoyed our amenities. Please let us know if there is anything else we can do to help. The Preferred Ford Team
Oil change
Service department gets my vehicle in quickly when I’ve needed repairs. Friendly staff that is always pleasant to deal with. Would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathy, thanks for taking a few moments to write this review for us! We are thrilled to know our Service Department takes such a great care of your needs. Thank you for choosing us! The Preferred Ford Team
Ford Customer
Everything went very well. I appreciated how quickly the entire procedure. Abe, the customer service man, was very professional and friendly. He is very knowledgeable about the work that needed to done. The entire process was a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Curtis, thanks for taking a moment to review us here, and for mentioning Abe. We are pleased to know your visit at our Ford Service Department went well, and our team was able to take care of your car needs in a timely manner. Thank you for choosing us! The Preferred Ford Team
Oil change and rotation
The best place to go for your buying a new car or truck plus service is great they make you feel like family at Prefferd Ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, thank you for giving us the best rating and for your kind words! We appreciate your continuous business! The Preferred Ford Team
Awesome customer service
Great customer service , but Ford's computers were down so it took 5 1/2 hrs to buy a car. The sales guy Sebastian was AWESOME. I love the car though.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashlie, thank you for taking the time to review your recent car buying experience and for mentioning Sebastian. He works hard serving our customers and we are so pleased to know you appreciate his efforts! Congratulations and thank you for buying from us! The Preferred Ford Team
check engine light
Had a check engine light on and they took care of it very quickly and professionally. They listened to me and treated me with respect.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bruce, thank you for taking a moment to review your recent service experience at Preferred Ford! We are so pleased to know our service team was able to address the problem in a professional and time efficient manner. Thanks for choosing us! The Preferred Ford Team
New car
Great sales people. Easy to work with and very knowledgeable. Showed my wife and myself all the new options on our new Ford Explorer. Third new car I have purchased at Perferred Ford.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, thank you for taking a moment to review your recent buying experience! We are thrilled to know our sales team took a great care of you! Congratulations and thanks for buying from us! The Preferred Ford Team