Reviews
Write a reviewOil change
Went for oil & filter chg. Service found a couple small items I didn't know about and fixed them. But had to wait 2 hours for Express Service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Brian Rapp, GM - brianrapp@billrapp.com
Bill Rapp Subaru review
Everyone was very courteous; they even allowed me to bring in a coupon after it had had expired because the wait was too long when I came in the first time. The oil change also cost me less than it would have at another garage. The waiting room was very comfortable, and the wait time was not long at all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated!I am elated to hear that our team able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests.Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Brian Rapp, GM - brianrapp@billrapp.com
Personable service
My salesman Frank Wiechowski was not only personable but knowledgeable on the model car I was interested in. His concern over my satisfaction of service was appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Brian Rapp, GM - brianrapp@billrapp.com
Satisfied Customer
Easy to get in. Repairs completed on time. Clear communication. Friendly and courteous staff, no reason over my years of going there that there's been any reason to not trust them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Brian Rapp, GM - brianrapp@billrapp.com
Great Service Department
Repaired a very persistent problem that another dealer could not. Gave me a loaner for a few days while they diagnosed the issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Brian Rapp, GM - brianrapp@billrapp.com
Always great service
Been going here for about 20 years. Have bought 15 cars. Staff is always friendly and professional and the Subarus keep getting better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Brian Rapp, GM - brianrapp@billrapp.com
Fantastic service and very speedy!
The entire process was smooth and quick! A lot was able to be done over the phone. A completely satisfying purchase. Will definitely buy from Bill Rapp Autos again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Brian Rapp, GM - brianrapp@billrapp.com
Susan Pensabene
From the start of the buying process to the end, everyone was very friendly, courteous, and helpful. I would highly recommend this dealership to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Brian Rapp, GM - brianrapp@billrapp.com
Leasing a vehicle
Staff was easy to work with, Kept us posted step by step. We traded in our lease that was due to be returned, they took care of that for us(I hope it was... just 3 days ago).
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Brian Rapp, GM - brianrapp@billrapp.com
Great service
Wonderful group of people. Made the process extremely easy and enjoyable. Everything top notch from front to back of facilities. Could have sat there all day chatting if there wasn't business to be done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for letting us know of your positive experience, Leo! We are more than happy to help! Brian Rapp, GM - brianrapp@billrapp.com