Reviews
The purchase of my new 2024 Equinox was an excellent
The purchase of my new 2024 Equinox was an excellent experience, from start to finish. Bob Holzer made the process of buying my new car easy, and made me feel like a valued customer. I would highly recommend Bill Fox Chevrolet in Rochester Hills, MI and Bob Holzer to my family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
CSR was very friendly and our two cars were done in the
CSR was very friendly and our two cars were done in the amount of time we were quoted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Missed issues
Vehicle was intentionally left for surface body repair for a month while out of town. The prior-to-repair system check did not indicate any issues with the vehicle. The body work was completed nicely. However, as I drove the vehicle off the lot, my display quickly indicated the engine was running with limited power. When I brought the vehicle back, the body shop manager kindly took the vehicle back and had it sent to the service shop. I found out from the service shop I needed a new fuel pump that would be very costly. This issue did show up on the post-repair in the body shop, as well as other issues that were not addressed with me. I asked for the manager who I was able to work with to manage the replacement of the fuel pump. After picking the vehicle up the second time, I heard a constant tapping noise immediately upon applying the gas. I was also hearing the rapid clicking of my turn signal which indicated a signal light was not working, and noticed new marks on an A-pillar. The vehicle should never have been turned over to me with these issues. I found out the replacement pump was a bad one. These three issues were fixed upon the third visit. If it was not for the managers of both departments, I would rate the service as 1 star but they were kind enough to make it right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nick serra helped me .
Nick serra helped me . Very professional great people break down of all the numbers and helped establishing the best experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
very clean ver professional.
very clean ver professional. salepeople are very attentive and accomodating. i will return when my lease is up
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
Very efficient scheduling and reminders. Clean garage. Very nice waiting area. Staff is courteous, knowledgeable and efficient. Work is high quality.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
Chevy Trailblazer Lease
Very happy with our recent Leasing experience at Fox Chevrolet. Other dealers just told us the vehicle we wanted was not available. Sherry at Fox went to work to find exactly the vehicle we wanted. Buying process was smooth and quick. Overall experience was great!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! Hi, thanks for taking the time to leave a review.
Fox Cheveroet and Fred George
Always a pleasure to do business with Fred George at the Bill Fox Chevrolet .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
RED RAIDER
EVERYONE WAS VERY FRIENDLY AND DID A GOOD JOB OF TAKING CARE OF THE CUSTOMER
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience!
Clean areas friendly service timely work on vehicle
Clean areas friendly service timely work on vehicle appointment was on time paper work clear
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair