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Heinrich Chevrolet

(212 reviews)

Reviews

(212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I very much enjoyed buying a car at Heinrich Chevrolet....

I very much enjoyed buying a car at Heinrich Chevrolet. Our salesman was very nice, professional, and patient to deal with all the questions I had for him. I am very thankful to have went here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dont Waste your Time

My girlfriend and I went here to look at a Murano we saw on here. As soon as I got there I noted the price was $2,000 higher then the price on here and listed on the windshield sticker. As we look at the vehicle we noticed tire tread was low on the front, there was touch up paint in the rear to hide damage. We waited about 20 minutes looking at this suv and nobody came to help us. I know sale people saw me park in customer parking. Whoever drove before left the key in the ignition with dirty leather seats which had white residue. Will not be back and don't suggest anyone to come here, waste of a Saturday.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Chevy Impala Purchase

I just bought a 2014 Chevy Impala from Heinrich Chevrolet and was very pleased with the way I was treated at Heinrich Chevrolet. I came in with a few ideas about what I wanted and what was affordable for me. I was pleasantly surprised at the lack of hard selling I encountered, and felt that the sales man did a good job listening to me and reacted accordingly. He was even able to find me a few discounts I never knew existed to help lower my over all cost. I really appreciated that. I love my new Impala and am happy I bought it from here.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I went to Heinrich Chevy looking to purchase a new...

I went to Heinrich Chevy looking to purchase a new Malibu. I wasnt sure which particular model I wanted to go with, or the different features that were offered. The salesman went through every detail with me and helped me get the model that had everything I was looking for. The salesmans knowledge, and everyone being so friendly really made for a pleasurable buying experience. I recommend this dealership and I will be buying from them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awful! Buyer Beware!

They will not honor your warrantee! They have the worst service repair. Do not buy from this place and do not bring your vehicle to them for service!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Told me my truck was being worked on and it was still in...

Told me my truck was being worked on and it was still in the parking lot. 3 hours wasted for nothing. They left my truck unlocked in the back lot with zero regard for my tools. Poor service, go to the GMC dealer down the road.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.

My HHR was missing the mats, Owners manual and had a 1/4...

My HHR was missing the mats, Owners manual and had a 1/4 tank of gas. My sales man Don Boyle, took the mats out of another vehicle. Front only, stain and very cheap. Probably dollar store. I guess this practice of taking mats from one vehicle for another would explain why mine were missing in the first place, HHR back mat also missing. 1/4 tank of gas on delivery. When I asked him about it I was told that only new cars get full tanks. That is why I give A 3 rating for okay overall experience. I mean, I only spent $10,000 dollars that doesn't deserve decent new mats and a full tank of gas. Don was nice to talk with however, I should not need to haggle for gas and mats. Mr and Ms Heinrich were great (5). Mr Heinrich gave me too much for my trade. THANKS !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

This place is a den of greed. They can always sell a new...

This place is a den of greed. They can always sell a new whatever cheaper than they can buy your trade. (BUT THEY NEVER DO) They always have a high mile used one they are selling for less than you want for trade. ( BUT THEY DON'T TELL YOU IT IS NOT THE SAME YEAR OR SAME AS.) You won't get fair trade value so you best sell it yourself on the web and then haggle their sticker by 3-5 grand. Get your own financing because you will save thousands. They add 2% to your loan and make inside deals with the bank so you pay more for their cars. Never buy any add-on things like window etching or warranty because they are a rip off and they make huge bucks by suckering you into them. Also look for hidden fees. These are put on to pad profits and are just made up. This dealer could never sell me because of all the nonsense. Also if they tell you you cannot get financed; Try a different dealer. They will broom you if they are not making enough money. I have been told I cannot be financed and got finance on my own or through another dealer who knows I won't be bent over. I would never tell you to not buy from this dealer but you better watch that bottom line. They will tell you they don't make much money on a new sale, but they won't tell you the thousands they make from your trade, finance, 10% MSRP mark-up, hold back money, factory to dealer incentives, plus many other scams they try to sucker you into. Just be smart about it. They don't make millions a year making no money on new sales....

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Chevy Traverse Purchase

I recently bought a used 2009 Chevy Traverse from Heinrich Chevy. I was very impressed by the quality of customer service and ease in the buying experience.I was treated with respect and did not feel as though I was being taken advantage of at any point in the buying process. I was impressed by their overall facility as having the finance department and DMV right on sight stream lined the process. I love my new Chevy and would recommend this dealer to others in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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REVIEW

Good Experience Pleasant sales personell Vehicle worth the drive

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Heinrich Chevrolet and we are very happy that you had a good experience with us! We stand by every vehicle we sell, new or used. If you have any questions, feel free to give us a call, send an email, or stop on by and we will always be here to help :)