Ed Koehn Chrysler Jeep Dodge Ram of Greenville

My Ford Explorer was have transmission issues, we bought it at Ed Koehn in 2017 brand new so we called made an appt for it to get checked out they could definitely tell something wasn't right but told us sense no lights or anything was on, the warranty company more then like wouldn't cover it. Told us to keep driving it until it gets worse or lights come on. We'll it got worse so made another appt. Dropped it off on a Sunday night so it would be there first thing in the morning for them Monday. The told me 3-5 day job. I call to check on it, the guy in the service department says they are working on it give us another day or til Friday ok that's fine. I call them back Friday and was told my car was never even brought into the shop they never even touched it!! Told me it would be another week or 2 weeks before they could even get it scheduled! Told me I could have it back ( I went the whole time with no loaner while my car just sat there) well forget 2 weeks it took a month to get it on the schedule!! I dropped it off September 27 2021 told me 3-5 days AGAIN gave me no loaner a week goes by nothing sorry its taking longer then expected. The next week I call they need more time but they have a loaner I can use but you can only drive it 500 miles! Another week I call tell them there is no way I can stay under 500 miles I have a trip booked will I have my car back in time. No I'm sorry we need more time and go ahead and take the car where ever you need. Ok thanks but I'd really like my car back it should be done Friday (oct15) I didn't call because I was on my trip I call Monday it's not done but we are shooting for tomorrow (Tuesday oct 19) nope we need atleast another day!!! I want the work done right but this is some shoddy business going on!

I took my 2018 2500 Ram in for routine oil change without an appointment. The truck was taken in and serviced immediately. All service employees I had contact with were professional and very friendly. I will continue use this service center.

Casey at the Ed Koehn has went above and beyond to help me with tires, and service on my Jeep. It reminds me of the days of Bollinger's in Lakeview and how they would take care of their customers. I have purchased two brand new Jeep Grand Cherokees from Ed Koehn and I will continue to do so because of the service. Casey is a true asset to this company and it is individuals like her that make the difference. Ed Koehn you owe this women a raise and treat her right as she is amazing in the service department!

Very friendly staff!!! They where very patient with me and helped me find a car that I wanted. I would recommend all my friends to them.

I bought a car two weeks ago from Ed Koehn CJDR. I cannot tell you enough good things about David Wilks. I totaled my car three weeks ago when a deer attempted to join me for my Sunday drive. I found the car I was interested online, but live 100 miles away. People tried to convince me to shop closer to home, but my car just wasn?t available closer and certainly not for the price I paid. I was trying my best to only have to make the drive one time. Dave made it happen. Basically, I knew I wanted the car from the beginning. Every question I asked via email, phone call, and text were answered ASAP. When I asked about the tires, he had the tread measured for me. When I asked about a USB port, he took a picture and sent it to me. The most important questions I asked, ?Does it smell like smoke?? and ?Does it make any noises when driven?? I know I asked both several times. Dave was incredibly patient with me. Even when I drilled him, ?You say that you don?t smell smoke, but can I trust your nose? Do YOU smoke? Would ANYONE say it smells like smoke? You know Dave, if I get up there and that car smells like smoke, I?m gonna be real mad at you.? I had to be getting on his nerves, but I needed to know! I even, at my mother?s request, asked Dave to drive the car around himself to listen for any noises. He didn?t even hesitate (or laugh), he simply said, ?I can do that!? Once I did make the 100 mile drive to my fancy new car, it was everything I had hoped it would be. All of the questions I asked, all of the pain in the butt I was, I knew everything I needed to know about the car. It was about a minute into my test drive that I really 100% knew I wanted it. The car did NOT make any noises. The car did NOT smell like smoke. It was perfect. I think David Wilks did a fantastic job of selling me a car from 100 miles away and I?m not sure that just anyone could have. He certainly went above and beyond

We worked with Doug Osborne and he was just amazing! He was very knowledgeable of the cars, helpful and patient as we tried to pick the perfect SUV for our family. We had an overall great experience with getting the right SUV and the right payment for us!

After 6 months of phone calls, visits, and NO service, I called Chrysler & told them never again will I go there for ANY services. I went there for covered warranty service and never received any repairs. They dragged it out for months, took pictures 3 times. Then, they outright lied to me and said it wasn't covered any more. They told me it was a 2/24 warranty....I knew this was a lie! Told me it would be $500. It was a 3/36 warranty. Went to another dealer & had it fixed within 1 week. Never paid a dime of pocket.

The best dealership with the best customer service. Thank you DOUG OSBORNE ....you are one of the best car salesman. I appreciate the efforts, hard work, and the non pushy approach. STEVE KELLY you are an awesome Sales Manager. Thank you for the fantastic customer service and making everything happen for me. And JAMES HODGE thank you for all the finalizing efforts you put into making this happen. THANK YOU!

I inquired about a car on cars.com and they did not respond for 2 weeks. By the time they did respond it was" sorry I've been really busy the last week" and i had already purchased the car I wanted elsewhere.

We had a great experience purchasing our new wrangler here! From the start, we were treated with respect and they were very upfront with the pricing. I never felt like they were hiding something or trying to put us in something we didn't want. We worked with David as our main contact and he was awesome! Every employee we encountered there was friendly and polite. Within 10 minutes of my jeep arriving I was contacted and they had it ready when I got there just a couple hours later. Thank you guys so much!!!