Cook GM Superstore

3.0 out of 5 3.0
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Cook GM Superstore Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

Located in Vassar, Michigan, Cook Chevrolet Buick is proud to be your Vassar Chevrolet dealership of choice and your tru

...

sted Buick provider. Located less than 30 minutes from Saginaw, our GM dealership is an excellent choice if you're looking for a Saginaw Chevy dealer but aren't finding what you need locally. We are proud to provide the best in new and used Chevy and Buick cars and SUVs to all of Tuscola County.

"M-15 Top Of The Hill In Vassar"

Service

Wheel Balance

$39.95

Oil, Filter Change

$19.95

Tire Rotation

$12.95 and up*

Wheel Alignment (4WD)

$99.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 17, 2019

    First off Chelsea in service is Rude let alone very unknowledgeable! And the new “service manager” needs to lay off the steroids... All new faces in the... service department and under new ownership WILL NEVER GO BACK

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2019

    First of all, your computer system isn?t updating properly. You called me while I was getting my oil changed and now you are asking about a tire rotation... that happened several days ago. I was very disappointed in the oil change person. I asked that my keys be left at the desk where I pay my bill. I requested this because the last time I had my oil changed my car was put out front with the keys in it and a customer took my car as a loaner car. The guy talked to smiled when I reminded him of this problem. Didn?t seem to be a big deal. So my oil was changed and tire rotated and the car was parked out front with the keys in it so the same problem could occur. My husband talked to the oil change guy he said he does it all the time and hasn?t gotten in trouble. After I specifically asked to have keys left at the desk this guy didn?t do it. He is destroying cook integrity for customer service. Where is the supervisor? What are the consequences? Why have these bad habits been allowed to exist. Two of my relatives who we convinced to try Cooks will never go back there because of poor customer service. I am so disappointed in the lack of integrity from this business.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 17, 2017

    Speedy service, helpful and courteous employees, and we always enjoy working with Mark Janson.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 18, 2019

    To finish this was an incredibly awesome experience. Kayla took my phone call and worked up some numbers for me then Lydia took care of setting up my... appointment and even the closing was awesome. We had some laughs and at the end Lydia took us outside and went over all the features of our car that is the first time someone’s done that at any dealership. I’ve had my car for four days and I have told everyone about my experience here I will be back thank you so much for making this a great experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 16, 2019

    I came across a used F-150 they have advertised and inquired online. I immediately received a call within about 5 minutes. I let the girl know I lived... about 1.5 hrs away and wanted to see first if I would be able to get it financed. She said someone would get right back with me and someone did, spoke with Alyssa and let her know I submitted my application online. She verified she received it and someone would get right back with me. Fast forward to today and not a single call or email... Would not recommend based on the lack of communication which is surprising since it started out good.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Eric, we would like to apologize for the lack of communication. We'd like to learn more about your specific situation and make things right. If you... would be willing to talk about this further, please give the Used Car manager Craig a call at 989-823-8523. Thank You, and again we apologize for the lack of communication you experienced.

  • 3.0 out of 5
    November 12, 2017

    She drove it on a friday, said they call on Monday nothing all week, so she called the service part of the dealership on the following Friday. The guy... calls with some story, it was just a sensor. Justin needs to find a new job, he's not a good salesman. Car was all clean on cars.com, get there it's all dirty, scratches all over it, way over priced for the condition of it.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 6, 2017

    The whole experience went very smoothly from start to finish. From our initial contact with Lydia, who was very knowledgeable about the lease program,... the best vehicle for our budget, and the options available on the vehicle even the color options, to Michael B. who found the right vehicle and worked out a great deal with our trade-in and getting us all of the rebates available, and to Rhonda and Lacy in the finance office that handled all of the paperwork and fit us into their busy schedule and explained all of the lease terms very well, and all of this in less than 8 hours. Thank-you Steve Cook for having such wonderful staff, everyone at the dealership was very welcoming and friendly, you can be proud of all of them. - Edna from Vassar

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 21, 2017

    Our family's dealer of choice - Cook Chevrolet always goes above and beyond to satisfy their customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 5, 2017

    Just needed a regular oil change this visit. Also needed new wiper blades. I highly recommend Cook's. They are the best.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2017

    My family has purchased several vehicles from Cooks, and they take care of you after the purchase. If it is maintenance or a repair you can count on professional... customer service!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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