Reviews
Once the pricing terms were agreed upon, the dealership completely changed the figures and demanded $23,000 total, effectively ignoring the binding out-the-door quote they had just provided When I insisted on honoring the agreed-upon price, they denied ever making the $20,000 offer.
Once the pricing terms were agreed upon, the dealership completely changed the figures and demanded $23,000 total, effectively ignoring the binding out-the-door quote they had just provided When I insisted on honoring the agreed-upon price, they denied ever making the $20,000 offer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your concerns. However, there appears to be some confusion regarding the numbers that were discussed. At no point did Marc Motors offer to sell the Nissan Rogue for $20,000. If you have an email stating differently we would love to see it. Our team provided you with pricing and payment information on multiple vehicles while working to find an option that fit what you were looking for. We also went above and beyond by coming directly to your home to show you the Rogue and evaluate your current vehicle, in an effort to make the process as convenient as possible. We certainly understand that vehicle pricing, rebates, trade values, down payments, and financing options can involve several different figures. You have also been shopping with many different dealers, which may have contributed to the misunderstanding. However, a $20,000 sale price for a vehicle advertised at approximately $37,000 was never offered or agreed upon. We take accusations of dishonest or “bait-and-switch” practices seriously, and that is simply not an accurate representation of what occurred. We made every effort to provide you with multiple options and earn your business, including bringing the vehicle to you personally. While we regret that we were unable to come to an agreement, we stand behind the information and pricing that was provided.
I want to shout out I went to Mark Motors yesterday in search of a new car I had the pleasure of meeting Chase he's the man that took care of us everything was so easy I can't even believe it he did everything what a guy he is taught notch thank you my Motors and thank you Chase for all the work you did for us and it worked out beautifully couldn't ask for anything more
I want to shout out I went to Mark Motors yesterday in search of a new car I had the pleasure of meeting Chase he's the man that took care of us everything was so easy I can't even believe it he did everything what a guy he is taught notch thank you my Motors and thank you Chase for all the work you did for us and it worked out beautifully couldn't ask for anything more
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the amazing review! We’re thrilled to hear that your experience at Marc Motors was such a positive one. Chase truly is top-notch, and we’re glad he made the process smooth and stress-free for you. We appreciate you trusting us to help you find the right vehicle, and it means a lot to know everything worked out beautifully. Enjoy your new car, and don’t hesitate to reach out if you need anything down the road!
Service department , is very accomadiati g . Steve service manager is very polite and personable , 22jeep gladiator. Ptsd
Service department , is very accomadiati g . Steve service manager is very polite and personable , 22jeep gladiator. Ptsd
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! We're thrilled to hear that our service department was accommodating and that Steve, provided polite and personable assistance. Your satisfaction is our priority!
I had a wonderful experience at Marc Motors after my Fiat's dashboard flashed "Key Fob is low on battery". I just happened to be near Marc Motors and trusted them because of past experience. I parked and suddenly Cassandra appeared with a smile and offering help. She listened and accompanied me to the Service Department where I met Nick who solved the problem in no time with no charge. These two young people made my day. Nick even took the time to explain how the key fob worked and Cassandra stayed with me to make sure everything would work out fine. Cassandra and Nick are excellent representatives of a dealership that can be trusted to provide car care over the years.
I had a wonderful experience at Marc Motors after my Fiat's dashboard flashed "Key Fob is low on battery". I just happened to be near Marc Motors and trusted them because of past experience. I parked and suddenly Cassandra appeared with a smile and offering help. She listened and accompanied me to the Service Department where I met Nick who solved the problem in no time with no charge. These two young people made my day. Nick even took the time to explain how the key fob worked and Cassandra stayed with me to make sure everything would work out fine. Cassandra and Nick are excellent representatives of a dealership that can be trusted to provide car care over the years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Cassandra and Nick at Marc Motors. Their dedication to customer care truly reflects our commitment to providing reliable service. We look forward to assisting you with your Fiat for years to come!
I came in and wanted to buy a vehicle for cash and I was told I needed to finance some I wanted to pay cash and now the payoff is more than I put down I had the cash and should have been able to pay it off now I am in a wheelchair and I don’t even have a truck to give to my son. Gene is a great guy but the people in the office should not have stopped me from buying that vehicle
I came in and wanted to buy a vehicle for cash and I was told I needed to finance some I wanted to pay cash and now the payoff is more than I put down I had the cash and should have been able to pay it off now I am in a wheelchair and I don’t even have a truck to give to my son. Gene is a great guy but the people in the office should not have stopped me from buying that vehicle
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We apologize for the confusion regarding your cash purchase. We appreciate your kind words about Gene and will address your concerns with our office team to ensure a better experience in the future. Your satisfaction is important to us.
Worst experience ever buying a very expensive car. Bought a slightly used challenger with 18,000 miles. Car needed tires five years of sitting in a garage with scalloped tires that were at the wear bars. They first refused to put on tires until I said I was out of the deal. There head mechanic shook my hand and said he would order them and call me when they arrived. A week later I decided to call. Had not ordered the tires because they didn’t now the size. Now let’s not forget this car was bought new there and they just head it in there shop to try and dream up reasons for not putting tires on it. So when they did put tires on they were the cheapest option they could find and did not even bother to clean the tires just left the wheel slime all over them and scratched too of my rims. I bet if that were Marks Car that would not have happened. The head mechanic will lie right to your face then tell you to go talk to somebody else not his problem. Ya great people.
Worst experience ever buying a very expensive car. Bought a slightly used challenger with 18,000 miles. Car needed tires five years of sitting in a garage with scalloped tires that were at the wear bars. They first refused to put on tires until I said I was out of the deal. There head mechanic shook my hand and said he would order them and call me when they arrived. A week later I decided to call. Had not ordered the tires because they didn’t now the size. Now let’s not forget this car was bought new there and they just head it in there shop to try and dream up reasons for not putting tires on it. So when they did put tires on they were the cheapest option they could find and did not even bother to clean the tires just left the wheel slime all over them and scratched too of my rims. I bet if that were Marks Car that would not have happened. The head mechanic will lie right to your face then tell you to go talk to somebody else not his problem. Ya great people.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am so sorry about your experience with us and I am sorry you did not like your the tires we put on. Our goal is to never upset a customer and to always do the best we can with communicating. Please call Aimee to discuss any further issues.
This dealership tried to charge me thousands of dollars to replace a heater core and rear breaks! Brought to another autobody shop and MY HEATER CORE AND REAR BREAKS ARE FUNCTIONAL!!!!!
This dealership tried to charge me thousands of dollars to replace a heater core and rear breaks! Brought to another autobody shop and MY HEATER CORE AND REAR BREAKS ARE FUNCTIONAL!!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I am extremely disappointed with my service and warranty purchase!!! I was told the warranty I purchased almost 3 years ago did not cover an issue that should have been maintained each and every oil change! I have reached out to Marc, owner several x and crickets! I am pissed and I will speak out many many ways so I am heard, karma is a xxxxx!!!!
I am extremely disappointed with my service and warranty purchase!!! I was told the warranty I purchased almost 3 years ago did not cover an issue that should have been maintained each and every oil change! I have reached out to Marc, owner several x and crickets! I am pissed and I will speak out many many ways so I am heard, karma is a xxxxx!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so sorry for your experience with us. We would like to touch base and hear more about it. Please contact Aimee at 207-324-3454.
Service Center is A1. They are knowledgeable, courteous, and explain everything and answer all of your questions. The sales staff however, is great until the sale is over and your vehicle fails after three days. Call me and I'll explain more.
Service Center is A1. They are knowledgeable, courteous, and explain everything and answer all of your questions. The sales staff however, is great until the sale is over and your vehicle fails after three days. Call me and I'll explain more.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about our service center. We are glad to hear that you had a positive experience with our knowledgeable and courteous staff. However, we are sorry to hear about the issue you encountered with your vehicle post-sale. We take customer satisfaction very seriously and would like to address this matter promptly. Please feel free to contact us at your earliest convenience so we can further discuss the situation and work towards a resolution. Thank you for bringing this to our attention.
Easy to work with and simplified the process both over the phone and in person.
Easy to work with and simplified the process both over the phone and in person.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We strive to make the process as easy and streamlined as possible for our clients, whether it's over the phone or in person. We appreciate your kind words and look forward to continuing to provide you with excellent service.