Reviews
Completely satisfied
Always meets my every need. Never a hassle and always has my best interest in mind. Staff is friendly and they know what I am looking for and are willing to help
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lisa, thank you so much for taking the time to leave us a great review! We're glad we could meet your every need and keep your best interest in mind. Helping you is our utmost priority and we can't help but be friendly with friends like yourself. Have a swell day :) - Joel (Client Care Center).
Oil Change
I called 10/23/19 at 4:38pm and scheduled an oil change for 11/2/19 at 8am. When I got to the podium, Jeff asked if I had an appt. I said yes. He said I was not in there and wasn't scheduled but said he could "squeeze me in." I had an appointment. It was not my fault that your employee that answered the phone on 10/23 didn't put me in the computer so "squeezing me in" was not the case. However, Mary at check out is always extremely pleasant and happy.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Kara, thank you for taking the time to leave us a review and express your concerns. We are grieved to have missed your appointment and would like to make things right for you. Mary is such a delight to have in the Burt Watson family and we're glad she was able to be pleasant and work with you. If there is anything we can do to make your visit 5-stars please don't hesitate to reach out to Jason Priebe directly at 989-205-1109. We hope you have a wonderful day :) - Joel (Client Care Center).
Excellent
Awesome service department! I’ve used them for over 40 years and will continue to do so for the foreseeable future! Friendly and knowledgeable staff and a good experience every time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kenneth, thank you kindly for your swell review! You are such an amazing customer and we appreciate all 4 decades of working with you. We can't wait for all the great times we will be able to spend together and service your vehicle to the best of our ability. Thank you for being a friend. Have a phenomenal day :) - Joel (Client Care Center).
Newman
Great service as usual. The truck is always washed after the visit. Sometimes it does take a fair amount of time. They are very good at fixing recalls.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeff, thank you for taking the time out of your day to leave us a dandy review! We're happy to provide you with your usual great service. Your truck deserves to be shiny clean and shown off. We love helping you out and appreciate your loyalty to our dealership. Thank you for being such a wonderful patron! Have a spectacular day :) - Joel (Client Care Center).
2017 Colorado
Always leave happy and they always do quality work. They don't get thru something like an oil change very fast (even when they're not busy) but overall I always have a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Todd, thank you for taking the time to leave us a good review! We're glad you are pleased with us and that we can do quality work for you every time. Your time is valuable and we would like to take it into consideration. If there is anything we can do to make your review a 5-star rating please don't hesitate to reach out to Jason Priebe directly at 989-205-1109. Have a great day :) - Joel (Client Care Center).
Great dealership from sales to service.
Everyone is very friendly and professional at Burt Watson’s. You are always made to feel welcome there. They always follow up with you to make sure that your satisfied with the service and to see if there’s anything else that they can do for you. We always use Burt Watson’s and have bought several vehicles from them. They never use any type of pressure or numbers game and the sales people keep in touch with you well after you’ve purchased the vehicle to make sure that you still happy. From sales to service we will always use Burt Watson’s.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Troy, thank you for your fantastic review! We're glad we could be so friendly and professional with you. Your loyalty to our dealership through all your vehicles is greatly appreciated. Your satisfaction is our satisfaction! We can't wait to see you again soon. Have a delightful day :) - Joel (Client Care Center).
Transmission problem
If computers don’t tell them what’s wrong no one knows what to do. Try listening to customer. Bought last 3 trucks and leased 3 cars from BW. Will shop elsewhere for next vehicle.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are saddened to see your dissatisfaction, Terry. We would like to remedy the situation any way we can. Please call General Sales Manager, Jason Priebe directly at 989-205-1109. He would like to hear more about your experience and to find a resolution. Thank you. Joel-Client Care Center
Great service!
The service crew at Watson’s is terrific. My service representative Mike was very professional, courteous, and knowledgeable. I have been using Watson’s for over 40 years and have always bee satisfied. I like how they always look out for me looking for any discounts and specials.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Joe, thank you kindly for your great review! We are so happy to have our service crew at Burt Watson and we're glad you could work with them. Mike is a fantastic new member of the Burt Watson family! Your loyalty to us is greatly appreciated and we're glad to assist you over these 40 years. Come back and see us again soon and we'll help you with the best deal possible! Have a fantastic day :) - Joel (Client Care Center).
Salesman was not completely honest
Asked specific questions that were evaded or not answered honestly. I am adding the rest of this because it would not allow me to send with what I had.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are disheartened to see you were displeased with your experience, CA Chapman. We would like to remedy the situation any way we can. Please call General Sales Manager, Jason Priebe directly at 989-205-1109. He would like to hear more about your experience and to find a resolution. Thank you. Joel-Client Care Center
Mrs. Nancy
As always great people to work with and our car looks like new. They are very accominating with your schedule and letting you know the progress on your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nancy, thank you for leaving us a swell review! We're thrilled we could work well with you and make your car look fresh and new. Your schedule and priorities are highly important to us and we are happy to be a part of the whole process with you. Come by and see us again soon! Have a delightful day :) - Joel (Client Care Center).