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Krapohl Ford Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (367 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Gravel rash/chipping on Genesis

Always a professional repair at the body shop. I believe they are the best in town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service.

My car wouldn't start. I had it jumped, and then drove straight to Kraphol. They took it in and fixed it immediately. They also took care of 2 recall situations. While there, I asked if I could have an oil change and tire rotation, which they did as well. My experience to have immediate service without an appointment was impressive. They were courteous and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Job

Mercury Mariner. Service was fast and done on Saturday. Fit my schedule. Good job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT SALESMAN

RIck is the best salesman. I have purchased many cars from Rick and he is always done a fantastic job!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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recall repair and , tire rotation and oil changet

Your staff was very helpful and nice, the recall was done very quick and the oil change and tire rotation was done just as promised. Thank you. Ron Kock

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great efficient service

Dropped my car off when I picked up my pickup,and it was done within a day. The service group is informative and efficient, Thanks a Happy Ford owner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast service

Couldn't believe they had the oil filter in stock for my 68 Chevy. No waiting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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What you need, with no upsell

Service was great. I went in thinking I was going to buy the full synthetic engine oil because I wanted added performance and rather than just sell me the most expensive thing they could, the guy talked me into the regular semi-synthetic for about half the price. He also informed me that it wouldn't have any real impact on my performance, so it was a win win!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tires

I had a loud humming coming from the back of the car. It was decided that the tires needed to be replaced. My tires were checked and I was told the power wheel/tire was unsafe to use. I wanted to buy tires, but none were available. A rotation was done, but it didn't make the car any safer to drive. They said it would be 2-3 weeks before I could get tires. Zero in stock.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great buying experience

2014 Ford Fusion. Jeremy Skelton was very helpful and friendly. No pressure and not breathing down your neck while trying to make a decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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