Graff Chevrolet

I want to give a Huge thank you to Emilee Kozlowski over at Graff Chevrolet Bay City. If anyone needs a good car go see her and the folks at Graff. They are not only kind and understanding but they are genuine people. Thanks again. 👍🏾😁 She was totally amazing. 😁🫶🏾

IF YOU NEED A VEHICLE SERVICED, I DEFINITELY DON'T RECOMMEND TAKING IT TO GRAFF IN BAY CITY. I made an appointment almost a month ago and took it in Monday morning (9/11). Made sure the customer service rep (ERIC) knew it was my only vehicle. They didn't have a loaner for me (and never have). I called later that afternoon and never got to speak with Eric or any of their other service reps. Every time I called, it went to voicemail (I left several). I finally told their receptionist that I didn't want to be directed to their service department, I wanted to speak to a manager. I got voicemail instead. The next day, after a few more attempts to find out ANYTHING about my vehicle and only getting voicemail, I started calling their number like a teenager calling into a radio station to win a prize. About the fourth call (after 2pm), the receptionist patched me through to FINALLY talk to a live person and they said, "OH, I see our technician is just now pulling it in". I asked why they were just now taking a look at it when my scheduled service appointment was for the previous morning. She told me that my appointment date was for me to talk to a service rep (one of their people who stands at the little podium desks and fills out a service request/queue. This was NOT communicated when I set up the appointment. She told me she was SORRY I didn't understand that, but that if I thought anyone else could get it in sooner, I was welcome to come pick up my vehicle. THEY HOOK YOU IN, knowing that every place is booked up. And THEN likely work on the jobs that will generate the most revenue and work on the rest in between. THEY don't bother to let you know anything about what's going on with your repair unless they need approval to go ahead with the work. They DON'T CALL YOU with any updates, THEY WAIT FOR YOU TO CALL THEM. I read through several online reviews of other customers experiencing just what I've described. FACE IT, there is such a shortage of mechanics that these businesses DON'T care about bad reviews, but they know people are desperate and have few places to get work done. If you KNOW of better mechanic shops, PLEASE LET ME KNOW for future reference. AND PLEASE SHARE to educate others. UPDATE *** THEY CHARGED ME ALMOST $600 to replace the coil and sparkplug. ERIC finally called me at 3:40 to tell me what it was. This job should gave been done by noon yesterday. It's only about a half hour job. But they waited until I had barrage them with calls before they even got it into their shop.

It was a pleasant experience, was treated kindly. Would recomend Graff to friends and family.

We called in February about some work that needed to be done. They told us they couldnt get to it for a month. We made an appointment for March 13th. We dropped it off on March 13th. We called on March 23rd to see if it was close to being done only to be told they have not touched it yet. It's just been sitting there. So they called today to say that they are going to start it Monday but they had to put us in front of someone else. Like they are doing us a favor. I know that things happen, But there was no communication. None. So now if we are lucky, we will have it back in 2 weeks Very unhappy.

Steve Humphrey and Ben Reder took their time and worked with me. I left with a wonderful 2023 Blazer and couldn't be happier! I will keep going back to Graff Bay City!

Just had work done on my Buick Lacrosse, they are the Best mechanics and staff I ever had❤️ Michala at the desk in the service department was Awesome 👏🏻 she made me feel so much better ❤️❤️❤️

Worst service experience I have ever had. They said I needed a video processing unit and were unable to update it for 5 weeks and in the process broke another unit that I had to pay for. I called GM customer service and that was not helpful.

Always great service at graff Chevrolet . Staff is always friendly and knowledgeable

Great place with a great team! They value their dealership and customers, treat everyone like family. Thank you for all that you do for the community.

My experience with Jerrid was exceptional! I couldn’t have been more pleased with the level of care and service! Customer service was top notch! Highly recommend