Reviews
Write a reviewSales & Service
This dealer excels in customer service. The sales people pay attention to their customers and treat them with respect. The service department is first class. The dealership works hard at keeping their clients happy.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Craig, thanks for the business and the kind words. It is nice to know our efforts to keep all of are customers happy is paying off. Come see us again soon.
Easy to work with, No high preasure
I Have bought maney new and used cars and trucks at Fairmont ford, I have never had a bad experience. If im looking for a used vehicle that they don't have in stock they have always been able to find me what I have been looking for for what I wanted to spend. When I have a problem and have needed service the service department has always been good at getting to it and getting it done right and in a timely manner. Very nice people would recomend to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff thank you for your business through out the years and for the great review. We work hard through out the entire dealership to be the best place to buy and service your vehicle. Thanks for putting us to the test and telling people about it. See you soon.
Very Happy
My husband and I purchased a used Ford Edge with the help of James and Paul Kloeckner at Fairmont Ford and I couldn't be happier. Their service was friendly and they all were very helpful!! Thank you so so much!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ashley, you're welcome, and thank you for the business and the kind words. We are always happy to hear from happy customers. We strive to have the best car buying experience around. We hope to see you again soon.
Great experience
Salesman, Paul Kloeckner, helped us find the perfect vehicle when our Honda Accord engine suddenly blew. Being the family man he is, he cautioned that the Escape might be too tight fitting with two car seats and bags. With twins on the way, he recommended a Ford Edge loaded with safety features and found us the color my wife loved. It was such a great experience we might even name one of our kids after Paul. He is kind, respectful, jolly, and a knowledgeable salesman that I would highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dr. Tom, thank you for coming down to Fairmont to buy a car, and thank you for the kind words. We are always here to help answer any car questions you may have. Give those twins a hug from us.
Love our Flex
Gregg sold us our Flex. The process was smooth and as always, Gregg was great to work with. We always buy from Gregg. That's why we go to Fairmont Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business, and for the kids words. I am glad that everything went smooth. Please come and see us again.
Another Excellent Experience at Fairmont Ford.
I have purchased three vehicles from Mike Johnson and WILL definitely purchase another one from Mike and Fairmont Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Derike, thanks for the business and the kind words. Come and see us again.
Awesome experience ? Down Home People
The vehicle I purchased at Fairmont Ford has been a wonderful experience. They bring buying a new/used car or truck an enjoyable time. They were quick at making sure I felt at home and was happy in the purchase I was making. There is no push to go look at this one or that one ? as I had made up my mind after looking in their lot. They do take care of their vehicles and a nice clean lot (I was in the used vehicle lot) most dealers, this lot is not always the best. The sales department was HEADS above any I have dealt with and they are always looking for the best deal to fit your needs (Mike helped thru the process and it went so easy). I HIGHLY recommend this dealership over any other car/truck dealership in the area!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chuck, thank you for your business. I love reading reviews like this! This is our goal everyday with every customer. Please come back and see us soon.
Customer
My wife and I had a great experience buying a truck from Fairmont Ford. We liked our salesmen Gregg Smitherman very much, he was both helpful and knowledgeable. Lori the finance lady was great at getting the paper work done, we didn't have to sit there for hours. Just want to say thanks for the great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Doug, thank you for the kind words. We try to make the car buying experience as smooth as possible even in the finance department. Thanks for your business and come see us again soon.
2013 Lincoln MKX
My husband and I weren't shopping for a different car at all, but found a used 2013 silver MKX on your website. Had had a Ford Edge for a couple of years and weren't completely satisfied with the options. Once my husband and I saw and drove the MKX, we were ready to trade. It was loaded with all the options we wanted and then some. Mike Johnson made the sale a breeze. No problems whatsoever. I'm sure we'll deal with you again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business, and the kind review. We are glad you found the perfect car. We hope to see you again.
Great Experience
We were shopping for a used car for our daughter and found one right here in town at Fairmont Ford. Mike Johnson was very helpful with the sale and was attentive to our concerns even going so far as to polish up a foggy headlight that I expected a used car seller would bring up the "as is" mantra and I'd be on my own. A couple weeks after the purchase Mike called us and let us know there had been a recall on the car and we scheduled a time to bring it in. Great treatment even letting us have a loaner while servicing a used car which I didn't expect at all. My daughter told him about a vibration she'd notice since driving the car for a couple weeks and they even looked into and took care of that problem while it was having the recall repair completed. Very helpful and friendly people. Glad we found this little car at Fairmont Ford and Mike was there to help us out, and keep helping us out. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy Shopper, thank you for your recent car purchase, and for taking the time out of your busy schedule to write us a review. Our goal here at Fairmont Ford is to take care of all of customers with the best customer service around. We hope to see you soon.
