Reviews
Lease experience
Very good! Had no issues. Handled everything either over the phone or via email.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
kimstol@comcast.net
Excellent service from our sales rep Jim Strop! I
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
New car s sales
Excellent experience. Would recommend Wally Edgar to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I just purchased a 2021 Chevy Trailblazer from Clay. I...
I just purchased a 2021 Chevy Trailblazer from Clay. I was a bit sceptical at first having a bad experience with another salesman / dealership trying to purchase the "same" vehicle. Not only did Clay make my experience enjoyable, he was great at making some of the newer (to me) aspects easy to navigate. R.T.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales and Body shop
Everyone at Wally Edgar was very helpful especially the salesperson and of course the body shop. Would highly recommend everyone to go there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
You are so kind Charles! Thank you for such a sweet review! We appreciate you! Have a great day! Hillary Dabbs Customer Experience Manager 248-484-1114 hdabbs@wallyedgar.com
Andrea at Wally Edgar is wonderful,,
Andrea went above and beyond to find me the right car for the best price,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We agree Jerry! We are so lucky to have her! Thank you for the kind review! We are so grateful to have guest like you in our WE family! Have a good day! Hillary Dabbs Customer Experience Manager 248-484-1114 hdabbs@wallyedgar.com
Wally Edgar Chevrolet
Jeff Anderson was great to work with, again. Have already recommended to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
You are so kind Michael! Jeff and the team appreciate you! Have a great day! Hillary Dabbs Customer Experience Manager 248-484-1114 hdabbs@wallyedgar.com
Wally Edgar Service Department
No one answers the phone. Don't check online appointments to see if needed supplies are in stock.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Carol! My name is Hillary. I am the Customer Experience Manager here at Wally Edgar Chevrolet. I have called you several times to discuss your recent visit. Of the three phone numbers on record here I have one call from back in April. I wanted to pull the phone logs to see if the phones weren't getting answered and to understand the disconnect that happened. We did have an issue with keeping up with phone calls in the past but that has been corrected for the last several months as we have 2 people dedicated almost solely to answering phones. While we do have people to monitor our online scheduling service, you requested tires. We do not just order products without ensuring we have the correct product you wanted. There are many different types of tires and since you requested 4 and not just a replacement of one we must verify what type you would like. In addition, occasionally the notes do not pull through our DMS system which is why repair request are always confirmed at check in. A universal standard is to order parts after diagnosis to ensure the proper part is ordered. I am so sorry you were unhappy with your visit! If you would like to discuss this more, or would like me to investigate further, please feel free to reach out at any time! I am here Monday - Friday from 7:15 am until 3:30 pm excluding holidays. Also, wait times may be extended due to the holiday. We apologize for any inconvenience this may have caused. Have a wonderful day! Hillary Dabbs Customer Experience Manager 248-484-1114 hdabbs@wallyedgar.com
Finally found my truck!
I had been searching for a Silverado Crew Cab for a few weeks when I spotted one at Wally Edgar Chevrolet. Ziad (Zee) was wonderful and answered any and all the questions I had regarding the truck before I drove over an hour to check it out. I really appreciate his help and working with me to find my perfect truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That is wonderful Natasha! I am so happy Ziad found you your perfect truck! Thank you for the awesome review and congratulations on your new truck! Welcome to the Wally family and have a wonderful day! Hillary Dabbs Customer Experience Manager 248-484-1114 hdabbs@wallyedgar.com
Very good buying experience
I'm the kind of person that once I make a decision, I want to buy quickly. I had decided on a nice used Trax. From start to finish it took maybe 2 hours. I was very pleased. Pleased with the price and condition of the vehicle. Glad there was no hard sell for extras. No tacked on "windshield etching fee" like I had from a nearby dealer a couple years ago. Bruce did a great job as my salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for such a thoughtful and detailed review Tom! We believe in honesty, transparency and efficiency here. No one wants to waste a whole day at a dealership! I hope you love your new Trax! Hillary Dabbs Customer Experience Manager 248-724-1010 hdabbs@wallyedgar.com