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Kiefer Mazda

(120 reviews)
New (866) 722-1039 (866) 722-1039
Used (866) 722-5058 (866) 722-5058

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Reviews

(120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kiefer Mazda from DealerRater.

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I have purchased a vehicle and serviced a couple vehicles at Kiefer Mazda. Have always been well taken care of!!

I have purchased a vehicle and serviced a couple vehicles at Kiefer Mazda. Have always been well taken care of!!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in our team! We love having you as a customer and we look forward to seeing you again down the road. -Kiefer Mazda

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I live in Florida. I purchased a vehicle online and the salesperson I don't know if he's a salesperson or not, but it's the first experience and the last experience I will ever have buying a vehicle online. The best thing was,that the vehicle appeared off the market. As soon as I purchased it completely that was about 2 months ago. But ever since then, I never received the vehicle up to this day. I've been dealing and fighting with Mr Joel Benjamin but in the beginning he was nice. But then as days passed I don't know what happened. I felt as I was getting scammed. Because I had to pay various fees through gift cards. Mainly apple, something I wasn't excited to do. But he would lie to me about delivering the vehicle. Basically give me a certain price. But then when I sent him the money, it was never enough. And then he put the vehicle in a storage with daily fees. So now the cost of the vehicle has increased, so for my experience in this I will never again,and I do not recommend this guy.I wouldn't say the company itself, but whoever he is. He was totally awful. The worst experience in my life. Some people just aren't cut out to sale.

I live in Florida. I purchased a vehicle online and the salesperson I don't know if he's a salesperson or not, but it's the first experience and the last experience I will ever have buying a vehicle online. The best thing was,that the vehicle appeared off the market. As soon as I purchased it completely that was about 2 months ago. But ever since then, I never received the vehicle up to this day. I've been dealing and fighting with Mr Joel Benjamin but in the beginning he was nice. But then as days passed I don't know what happened. I felt as I was getting scammed. Because I had to pay various fees through gift cards. Mainly apple, something I wasn't excited to do. But he would lie to me about delivering the vehicle. Basically give me a certain price. But then when I sent him the money, it was never enough. And then he put the vehicle in a storage with daily fees. So now the cost of the vehicle has increased, so for my experience in this I will never again,and I do not recommend this guy.I wouldn't say the company itself, but whoever he is. He was totally awful. The worst experience in my life. Some people just aren't cut out to sale.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about your experience. It sounds like a very frustrating situation, and I want to assure you that this doesn't align with the standards we uphold. If you could please reach out to me directly, I'd like to understand more about what happened and see how we can assist you further. Thank you, Christopher Walker - General Manager - 541-686-8291

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We want to thank Kiefer Mazda for a pleasant sales experience and a efficient routine maintenance experience. We look forward to working with our service writer, Dustin, when we bring our car in because he's friendly, he listens carefully to make sure our car's needs are met. We've been driving a long, long time and they are the best!

We want to thank Kiefer Mazda for a pleasant sales experience and a efficient routine maintenance experience. We look forward to working with our service writer, Dustin, when we bring our car in because he's friendly, he listens carefully to make sure our car's needs are met. We've been driving a long, long time and they are the best!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Phil and Lee, we're so grateful for your repeated business and glowing feedback! Thanks for choosing Kiefer Mazda and highlighting our dedicated team, including Dustin. Here's to smooth journeys ahead!

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Third times the charm, our brakes are quiet now. They were charming throughout and that's great.

Third times the charm, our brakes are quiet now. They were charming throughout and that's great.

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to see your positive review! The Kiefer Mazda team looks forward to your next visit with us. Take care!

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Ricky was great! Very kind and respectful. It would have been even better if our cars got a good wash! We came from Oakland, Oregon ! Hopefully on our next visit!!!

Ricky was great! Very kind and respectful. It would have been even better if our cars got a good wash! We came from Oakland, Oregon ! Hopefully on our next visit!!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback about Ricky and our team! We will be sure to share your comments with him. We appreciate your input and will address how we can improve in the future. See you next time, safe travels! -The Kiefer Mazda Team

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I have had my car serviced at Mazda for years. Yesterday was my most current visit & I had want to give a big shout out to James. Not only was he professional but also very courteous in explaining the service required on my car.

I have had my car serviced at Mazda for years. Yesterday was my most current visit & I had want to give a big shout out to James. Not only was he professional but also very courteous in explaining the service required on my car.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about James and our team! We're happy to have you as a loyal customer and appreciate your support. See you next time at Kiefer Mazda! Safe travels!

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Everyone was great. My sales person helped make it perfect Nico. Thanks again to all

Everyone was great. My sales person helped make it perfect Nico. Thanks again to all

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the excellent review of Kiefer Mazda, June!

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Shaun was very knowledgeable of the Eguinox, Alex& Lua got a good trade-in value on my Buick. Alan explained things & answered my questions,helped me get set up with an extended warranty that I could afford He got paperwork done,after double checking information. Then Shaun took extra time to clear old settings,& how to set things up for me, where to find certain buttons, even what to do if the battery in the key fob went dead. I am really enjoying my new-to-me SUV. Thank you.

Shaun was very knowledgeable of the Eguinox, Alex& Lua got a good trade-in value on my Buick. Alan explained things & answered my questions,helped me get set up with an extended warranty that I could afford He got paperwork done,after double checking information. Then Shaun took extra time to clear old settings,& how to set things up for me, where to find certain buttons, even what to do if the battery in the key fob went dead. I am really enjoying my new-to-me SUV. Thank you.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your great experience with our team! Thanks from all of us at Kiefer Mazda, and enjoy your new ride!

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Great service and straightforward keeping me updated on what is got some where and what may need changed in the future as well as condition to my vehicle.

Great service and straightforward keeping me updated on what is got some where and what may need changed in the future as well as condition to my vehicle.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are pleased to hear that you are happy with our professional and transparent service. Your feedback means the world to the Kiefer Mazda team, and we hope to see you again in the future!

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Service department always does a great job. Quick and convenient. Very good communication by the staff.

Service department always does a great job. Quick and convenient. Very good communication by the staff.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jim, we're pleased you consistently receive top-notch service at Kiefer Mazda. We’ll be sure to pass along your compliments to our service team. See you next time!

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