Reviews
Write a reviewImpossible to reach anyone at the service desk - it rings and rings and then if the operator answers she puts you right back into the loop endlessly. If you express frustration you get the cold shoulder and your message probably never reaches the intended person. Get a freaking voice mail system guys!
Impossible to reach anyone at the service desk - it rings and rings and then if the operator answers she puts you right back into the loop endlessly. If you express frustration you get the cold shoulder and your message probably never reaches the intended person. Get a freaking voice mail system guys!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Couldn’t be more pleased with our car buying experience at Charlie’s Kia with Joe Furrow! He was very passionate and knowledgeable about the product! No pressure, pleasant and he listened! Our second car from Charlie’s! Great experience all around!! Thanks!
Couldn’t be more pleased with our car buying experience at Charlie’s Kia with Joe Furrow! He was very passionate and knowledgeable about the product! No pressure, pleasant and he listened! Our second car from Charlie’s! Great experience all around!! Thanks!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Daniel Helped me find the perfect Kia for me and my family! It fits my lifestyle perfectly and all the features are exactly what I was looking for! He is a perfect salesman that lets u take you time and decide, instead of hounding you like most fast talking salesmen that are looking for commission strictly.. Not Daniel.. He will sit with you, listen to your needs and find your perfect fit!
Daniel Helped me find the perfect Kia for me and my family! It fits my lifestyle perfectly and all the features are exactly what I was looking for! He is a perfect salesman that lets u take you time and decide, instead of hounding you like most fast talking salesmen that are looking for commission strictly.. Not Daniel.. He will sit with you, listen to your needs and find your perfect fit!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Easiest car buying experience ever! The Kia Staff was a pleasure to deal with and I will be going back next time I buy a car. I will be sure to recommend Charlie's to anyone who is looking to purchase a vehicle. Thanks Joey!
Easiest car buying experience ever! The Kia Staff was a pleasure to deal with and I will be going back next time I buy a car. I will be sure to recommend Charlie's to anyone who is looking to purchase a vehicle. Thanks Joey!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Professional and friendly staff, and a good selection of vehicles to choose from. They guided us all the way through the process of buying a new car.
Professional and friendly staff, and a good selection of vehicles to choose from. They guided us all the way through the process of buying a new car.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I just purchased my first Kia through Charlie's. The process was quick and upfront at all times. Customer service was great, and unlike other dealers, I didn't feel like I was being swindled. Salesman answered all my questions and was friendly throughout our interactions.
I just purchased my first Kia through Charlie's. The process was quick and upfront at all times. Customer service was great, and unlike other dealers, I didn't feel like I was being swindled. Salesman answered all my questions and was friendly throughout our interactions.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is my 4th car purchase from Charlies. Each time I have been treated with professionalism and respect. This time I got the sale of the century because of the rebates that were available to me. Also got a great trade in on my 3 year old car. Paid much less than I was planning on spending. That certainly doesn't always happen.
This is my 4th car purchase from Charlies. Each time I have been treated with professionalism and respect. This time I got the sale of the century because of the rebates that were available to me. Also got a great trade in on my 3 year old car. Paid much less than I was planning on spending. That certainly doesn't always happen.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.
Had a recall on door handles done and they messed it up! Now passenger door doesn't open. I live 4.5 hours away. Asked if I could have fixed at Dealership in Canada 5 min away. Canada 1st says no but Charlies says yes. Then it went back and forth. Finally yes and I make appt. get there an everything changed. I call Charlies and talk to all new people and they say no. what the xxxx is wrong with you people.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This is our 2nd brand new Kia purchase at Charlies we keep coming back for the great service and prices. Thank you Charlies for another great buying experience!
This is our 2nd brand new Kia purchase at Charlies we keep coming back for the great service and prices. Thank you Charlies for another great buying experience!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This was one of my more pleasant car purchases. No high pressure sales and they really took the extra steps necessary to deal with our physical limitations.
This was one of my more pleasant car purchases. No high pressure sales and they really took the extra steps necessary to deal with our physical limitations.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase