Reviews
Write a reviewWhy I bought at and love Roberson Ford in Albany
They make the appointments easy. No wait, and the gentlemen always have a nice attitude. Every department I've dealt with is this way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelly, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
Recommended Dealership
Courteous staff. Quick service. Reasonable prices in the Service Department. We have also purchased several vehicles here with great experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Craig, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, TJ Nesbitt | Sales Manager | 541-926-5555 | tj@robersonalbanyford.com
Great Service Department
Ryan and Adam in the service department are always very helpful, friendly, professional and a pleasure to deal with. We always feel like our vehicle is in good hands with the employees at Roberson's Albany Ford. This is for an oil change.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherri, thanks for the wonderful review of your recent visit to our dealership. It was truly a pleasure working with you. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
friendly, helpful , and great service
Very helpful and fast service. Like the reminders for service. Have done many cars with them. I recommend the to my friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Roberson Albany Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
Great Service, efficient and on time!
Could not believe how efficient it was. Historically I have to either wait at dealers for the work to be completed or a long period for a ride. Robertson’s did an excellent job, I got to work on time and was picked up when I finished. My car was ready.....could not believe it!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you David, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
All aspects of service have been great.
All of my appointment time past and present have always been timely and I have been greeted with friendly staff. I have not had a bad experience in the 5 years that I have been going there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
Excellent service
Prompt attention - I always wait at the dealership while the service is being performed as I live 30 miles away. Whatever time of day my appointment is scheduled for, they seem to get to it very quickly and keep my wait time to a minimum.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennifer, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
Highly recommend Roberson Ford
This is my 3rd new vehicle that I have purchased working with TJ Nesbitt and I am completely dedicated to him and his staff for any future purchases. Mike Kindopp is fantastic, explaining the features of my F350 King Ranch and making sure the Ford Pass app was on my phone. Mike has gone out of his way in the past to bring by a new truck for my wife and I to look at and continues do what he can to make this latest purchase enjoyable. Completely satisfied!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Todd. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care!
Great Service
Ryan and Adam though are very busy they give each customer individual attention and have good customer service skills. They are very accommodating and helpful. Would definitely recommend them for servicing your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com
Great experience but no follow up.
Friendly advisors and ease of scheduling. Service was great, staff very helpful in getting my truck in and out in a timely manner. However my main concern was identified and details (snapshot) was sent to Ford for review. I had to call to get updates. I understand it is “with” Ford but should have liked to receive a call a few weeks later letting me know they still have not heard back. As a retired dealership master mechanic I understand the importance of follow up with customers and factory. If you have a problem that has not been corrected and has been identified follow up is needed if you receive no results in a timely manner. Not knowing or no follow up leads to customer dissatisfaction.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Tracy Hempel | Service Manager | tracy@robersonalbanyford.com