Reviews
Quick and easy
Got me in quick despite a month-long backlog of appointments! They really u deteriorated my situation (single car family, radiator cracked) and did what they could to get me in quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Jason. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Mercedes-Benz of Traverse City Team
Mercedes Traverse City
Greg and Christy were awesome! Very knowledgeable about the vehicle and the ordering process. Love the AMG! Better than expected!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stacey, and thanks for the great feedback! We're very happy that Greg and Christy were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Mercedes-Benz of Traverse City Team
Painless Purchase
The staff is friendly, welcoming, knowledgeable, and very professional. The sales process was very smooth. We are pleased with our purchase and highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Mercedes-Benz of Traverse City Team
Guest service
The service and support was excellent. The facilities and safety. The loaner car was handled extremely well. The team was strep.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Mercedes-Benz of Traverse City Team
Tom Menzel
Professional staff, very informative in explaining repairs and suggestions for future maintenance issues. I also like the car loaning program that is available when my vehicles are being serviced for an extended period.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Thomas. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Mercedes-Benz of Traverse City Team
Great service
Efficient and thorough No problem except coming up with a minimum of 20 words describe service Hope a loaner vehicle is available next time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Mercedes-Benz of Traverse City Team
Great dealership!
I live an hour and a half from the dealership. My vehicle had a warning message that it needed Blue DEF. I had just filled the DEF tank and it overfilled. So I knew that was not the issue. I called the dealership and they took me in right away. When they determined that it couldn't be fixed before the end of the day. they provided my wife with a loaner car and fixed my vehicle the very next next day. They were prompt, cordial and accommodating. What else can I ask?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Sayed. We're glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Traverse City. If there is anything more we can do for you please come back and see us any time! Sincerely, The Mercedes-Benz of Traverse City Team
Delilah
Prompt, courteous and familiar with staff. Loaner readily available when leaving vehicle all day. Saturdays service would be great again in the near future for my convenience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Delilah, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Mercedes-Benz of Traverse City Team
Great experience picking up new Mercedes
A driver picked me up from home, vehicle was clean and ready, saleswoman was knowledgeable and explained the operation of it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Mercedes-Benz of Traverse City Team
Friendly reliable service
Friendly reliable service. Sales and service people remember you and treat you with respect and honesty. No upwelling on services just what is required or recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Mercedes-Benz of Traverse City and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Mercedes-Benz of Traverse City Team