Reviews
knowledgeable staff is great
The staff was friendly and knowledgeable. They answered all my questions and raised a few that I forgot to ask. How my new Fusion lasts forever, but if not, I'll purchase through them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent used car buying experience!
Though we're not Ford owners, we were very pleased with our experience buying a used car from Northtown Ford. Jeremy in Sales was prompt, accommodating, friendly, and not pushy. Steve in Finance was also very friendly, efficient, and professional. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service, as usual . . .
I so enjoy NorthTown Ford's courtesy vehicle delivery. As a single woman, it is frequently difficult to arrange transport to or from the dealership whenever my vehicle needs service. The ability to drop off my car and have it delivered back to me at work is invaluable and is one of the MAIN reasons that I utilize the dealership service department. Without it, I'd probably go to to a Jiffy Lube or something. Customer service is EVERYTHING and Northtown Ford understands that precept in spades!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
very good, cover almost everything I need to do. So convenient, excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service but bad fuel mpgs with ecoboost
I bought a 2014 f150 lariat supercrew with the ecoboost. Your salesman jay was excellent to deal with, he was very cooperative thru the whole sale.The only issues I have ate the bedrug that was installed did not fit like it should, which I will be bringing back when I come that way.also I am very disappointed in the fuel economy on this truck, I drive this like a baby and can't even get 19 on the highway.it is not even close to what ford has it rated.my 2010 had a 5.4 and got a consistent 21mpg.i just hope that this improves with time, or maybe there is something that can be done to make it better.love the truck, but the mpgs suck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your honest feedback, Michael. if you have any questions regarding the fuel efficiency, please feel free to reach out to us at any time! At Northtown Ford, we value our customers and we look forward to seeing you on your next visit.
Great buying experience
Dave was very helpful and put me in a vehicle that is perfect for my budget and for my needs. I was very pleased with the way Dave and the company were willing and able to work around my schedule. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It is great to hear that we were able to go above and beyond your expectations.
New car purchase
Great job finding the vehicle we needed. Very fair and Courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A great small town dealership
I purchased a 2015 Ford Fusion from salesman Brian Duffy on Friday, November 28 and had a very pleasant experience. Brian is a "no hassle" salesman and did a very professional job
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great services
Your staff was very helpful in finding the right vehicle for us. Thank You!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MR. GARY BLASHASKI
WE PURCHASED A 2011 BLACK FORD RANGER. IT WAS EXACTLY WHAT MY HUSBAND WAS LOOKING FOR. WE GOT TO DRIVE BACK HOME THE SAME DAY WITH HIS TRUCK. EVERYONE WAS VERY HELPFUL IN THE PROCESS. THANK YOU AND MERRY CHRISTMAS. GARY AND CAROL BLASHASKI
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate this honest feedback. At Northtown Ford, we value our customers and we look forward to seeing you on your next visit.