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Alpena GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (56 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (56 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Alpena GMC from DealerRater.

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Great shopping experience

My salesman, Jack McCoy, was pleasant and friendly. I didn't feel any pressure to buy, buy, buy! He quickly gave me the particulars involving the purchase. The finance officer made the closing of the deal easy and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service!

Bob went above and beyond to help us purchase our new Enclave. We're very appreciative of the time and attention he took to make sure we were satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Bob Centela goes the extra make the car buying experience enjoyable. The switching costs are high with such a great staff--I will see you in two years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Encore Lease Deal

Jim Skiba was kind, helpful, and made the leasing experience easy for my mother. She is happy with the trade-in and the lease deal she received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Carol's Buick Encore Review

Bob was more than willing to listen to my previous "old car woes" and let me decide what would best fit my needs.. He thoroughly explained all financing aspects to my financial business. Bob also took about an hour going over the whole inside of my car for me, he was very patient and more than willing to answer all of my questions. I look forward to doing business with him in 2 yrs:) Also, the whole inside of the building was spotlessly clean & fresh cold water available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Teamwork in all Departments

The whole team at Alpena Buick GMC is always on the top of there game in friendliness, quality of service, helpfullness...no question or concern ever to small to answer in person or by phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service very clean facilty

They treat you like you are part of the family. professional type dealership. very satisfied. Thanks an advance to GMC to have this type of dealerships. Kenneth A. Radke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Hello Richard

All of the employees always make me feel very welcome in your dealership. The atmosphere is always a pleasant on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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SUPER IN EVERY WAY!

Professional and kind, the service department is superior to any dealership I have ever visited! Their concern for their customer insures that they are efficient and honest. ALL of the staff at Alpsna Buick have earned my continued allegiance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchased a new truck

Our salesman, Bob Centala, was super - he took care of everything for us - and checked up later to make sure everything was in order - he definitely is an asset to the GMC family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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