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Alpena GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Alpena GMC from DealerRater.

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Excellent dealer Great service Leased 2021 GMC Seirra from Jimmy. Purchased it after lease with extended warranty also thru Jimmy. Maintenance has always been great thru Steve or Matt. Recently had an issue with my shifter. Scheduled an appointment for Friday with Steve. Something came up couldn't make my appointment. Called Steve, he said you can bring it early and if possible they will get it in sooner. Dropped it off Tuesday for scheduled appointment on Friday, and it was completed Thursday including oil change, tire rotation and new shifter that was covered by extended warranty. Their Great...... Lease, purchase, extended warranty, maintenance & repair...

Excellent dealer Great service Leased 2021 GMC Seirra from Jimmy. Purchased it after lease with extended warranty also thru Jimmy. Maintenance has always been great thru Steve or Matt. Recently had an issue with my shifter. Scheduled an appointment for Friday with Steve. Something came up couldn't make my appointment. Called Steve, he said you can bring it early and if possible they will get it in sooner. Dropped it off Tuesday for scheduled appointment on Friday, and it was completed Thursday including oil change, tire rotation and new shifter that was covered by extended warranty. Their Great...... Lease, purchase, extended warranty, maintenance & repair...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They found the problem quickly., which prompted me to return to the dealership I purchased the car from. The dealership was happy to fix the problem.

They found the problem quickly., which prompted me to return to the dealership I purchased the car from. The dealership was happy to fix the problem.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My service experience was exceptional. I dropped my truck off early in the morning and the work was completed for a mid day pick up.

My service experience was exceptional. I dropped my truck off early in the morning and the work was completed for a mid day pick up.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Matthew, We are so glad to hear that your service exprience was 5-star worthy! We appreciate you taking the time to share this with us and letting us know that our service crew is one of the best! Thank you from all of us here at Alpena Buick GMC!

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Jimmy Skiba is a great salesman, always gets right back to with any questions I have . Very professional!

Jimmy Skiba is a great salesman, always gets right back to with any questions I have . Very professional!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Corey was a genius at finding what I was looking for and made the purchase process very enjoyable. Could not have been happier with Corey and Corey is the only reason I came back to this dealership.

Corey was a genius at finding what I was looking for and made the purchase process very enjoyable. Could not have been happier with Corey and Corey is the only reason I came back to this dealership.

Rating breakdown (out of 5):
Customer service
4.0
Buying process
5.0
Quality of repair
1.0
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt appointment and service for repair of my driver's side window and installation of new windshield wipers. I have no complaints.

Prompt appointment and service for repair of my driver's side window and installation of new windshield wipers. I have no complaints.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They did not waste time they were ready to take my car when I got there and completed the work timely. Steve was very helpful.

They did not waste time they were ready to take my car when I got there and completed the work timely. Steve was very helpful.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They were very prompt at looking at the vehicle and getting back with us. They also delivered the vehicle back to us when they were finished with it.

They were very prompt at looking at the vehicle and getting back with us. They also delivered the vehicle back to us when they were finished with it.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
4.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The salesman (Lucas Shephard and Cory Davis). They are best salesmen and fast friendship making guys we have ever met. You are No. 1 in our book.

The salesman (Lucas Shephard and Cory Davis). They are best salesmen and fast friendship making guys we have ever met. You are No. 1 in our book.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very easy process and Bob walked us through the process - answered all questions and is very knowledgeable. We even called him after hours and he couldn't have been more helpful!

Very easy process and Bob walked us through the process - answered all questions and is very knowledgeable. We even called him after hours and he couldn't have been more helpful!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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