Reviews
Get it in writing!
I purchased a 2016 f-150 from Cornerstone Auto, even though they lied to me about what they would include in the sale, back in 2016. I then purchased an extended warranty in 2017 and was told that after my 3 year 36,000 mile factory warranty was up the extended warranty would start. Upon trading in my 2016 for a 2018 I was told that my extended warranty would be refunded in full as the now 24 month old 2016 truck had only 16,320 miles on it and therefore had not started the extended warranty yet. 3 months later I receive a refund check for only 2 thirds of the original price with an excuse that the extended warranty was pro-rated from the purchase date and because I didn't have the original statement in writing I have no recourse. Not that I was planning to purchase from Cormerstone Ford ever again, I will now never return for so much as air in a tire. Crooked sales managers and finance managers. Buyer beware that short of having an attorney review or have the exact verbiage added don't trust sales at Cornerstone Ford. Regards, Chris H.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Amazing experience
I recently worked with Roy at Chevy cornerstone. He got me driving the truck of my dreams and did it with class and professionalism. Couldn’t be more pleased with my experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
I don't think I have ever been treated as well, ever! I have a commercial account. They picked up my vehicle, evaluated what was needed, explained it clearly, did all the work and returned my vehicle to my office. They even offered to help out on my wife's vehicle airbag recall if I continued to have difficulty with the Lincoln dealer. In the future I'll be purchasing all my vehicles from Cornerstone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer Service
Sarah was very helpful when it came down to choosing vehicles. She was very personalble and fun to shop with! I will definitely be coming back for my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience l!
Jeff was great in the main service lane. There was a recall on the ram truck and he was able to do that one recall along with 3 others! He kept me informed of the progress the whole time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
My service was excellent on this dodge ram eric was my adviser was graeat. I refer more peple to come here for serivce and sales .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
recall and oil change
Was great service and very friendly staff as always. I have used the service team before and always been happy and satisfied with the service there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent seamless service!
Great experience in ordering a new Ram. Josh Simms was a standup salesman with a tremendous amount of knowledge with the vehicle I needed. The paperwork was simple. I was in and out of there in 15 minutes after I showed up to pick up my new truck. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rocky Foster is great!
Rocky helped me not only trade in my car but I was able to get a brand new car - EXCEEDED my expectations! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tesa, we are pleased Rocky provided a top-notch experience for you and helped you find the perfect vehicle for your family. We strive to listen to the customers needs during the purchase process to really understand their what they are looking for in a vehicle. Congratulations on your brand new" car! Thank you for your business and enjoy the new ride!
Town and COUNTRY VAN
We purchased a used van from sales person Mike Zwilling and discussed financing with Dan. This was an amazing experience and probably the smoothest car buying experience I have ever been through.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, thank you for sharing your experience with us. It is wonderful to hear Mike and Dan provided the smoothest car buying experience you have had. We look forward to assisting you again in the future.
