Reviews
Worst experience with servicing my car.
Worst experience with servicing my car. Between charging for a service that didn't fix the car, keeping my car for three months with no communication or call backs from a manager, then trying to charge $8,000 more, I was upset. When Rob Rogers (Service Director) then demeaned me with air quotes while shouting and being deplorably disrespectful, I hope no one ever has to deal with someone like him. He is a stain on Subaru and the reason no one should ever trust their car to him.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm truly sorry to hear about your experience with our service department. This is not the level of professionalism and communication we strive for, and I apologize for any distress caused during this process. Your feedback is important, and I'd like to address these concerns directly with you. Please feel free to reach out at your convenience so we can work towards a resolution together. Thank you, Robert Rogers - Service Manager - (503) 661-1200
You've had my contact information this whole time yet you never have reached out, or returned my calls. If you were genuine, you would have contacted me.
Service Advisors and Technicians are knowledgeable, and
Service Advisors and Technicians are knowledgeable, and are willing to answer and explain any questions you might have
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Zachary, thank you for sharing your experience! It's fantastic to hear that our team was informative and helpful. We look forward to serving you again at Gresham Subaru! Safe travels!
Very knowledgeable and very courteous.
Very knowledgeable and very courteous. I always feel confident when I have my car serviced at Gresham Subaru. They check everything out and have never tried to sell me anything that isn’t necessary. I’ve been able to call them for advice. The staff is very polite. I wouldn’t take my car anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your trust in our services and for highlighting our team's knowledge & courtesy. We're grateful for your continued support and look forward to seeing you again next time here at Gresham Subaru! Safe travels!
Scheduled oil change.
Scheduled oil change. They never tell me I need anything that isn’t needed. Very polite and knowledgeable staff. Always respectful. I’ve had a young man, I believe his name is Joseph, very polite and through. Extremely satisfied with my service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
JoAnne, we want nothing but the best for our guests and it means the world to hear you received exactly that from Joseph! Thank you for choosing Gresham Subaru and for sharing your support. See you next time!
I had a great experience at Gresham Subaru.
I had a great experience at Gresham Subaru. I found an excellent car with the help of Marco .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much, Tenzin. We look forward to your next visit to Gresham Subaru!
Saleh was great to work with!
Saleh was great to work with! He helped in making the car buying experience less stressful. I recommend Saleh at Gresham Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, thank you for sharing your great review of Saleh and our team. We appreciate your business and we hope to see you again at Gresham Subaru!
We had a good experience in dealing with Marco at Gresham
We had a good experience in dealing with Marco at Gresham Subaru. We would recommend friends in the market for a Subaru to contact Marco.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rod, thank you for recommending Marco and our team at Gresham Subaru! We're delighted to hear about your positive experience. If there's anything else we can do for you, just let us know!
Cassidy helped us sort through their inventory to find a
Cassidy helped us sort through their inventory to find a used car that met all our needs, answered all our questions and has continued to be available for questions. Very good service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pam, we're delighted to hear that Cassidy provided you with excellent service at Gresham Subaru. It's great to know she was able to help find the perfect car for you and continues to be a resource! Thank you for sharing your experience.
David was outstanding and provided all the service and
David was outstanding and provided all the service and support we needed. I would go to him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your shoutout to David at Gresham Subaru. Safe travels!
Cassidy helped me get my dream car!
Cassidy helped me get my dream car! Top of the line service. Phenomenal professionalism and very friendly. Oh and this was my SECOND car from here; these guys are the PLACE you want to build a good relationship with so you can always feel safe and secure when getting a new set of wheels.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Forrest, it's fantastic to hear that Cassidy and the Gresham Subaru team helped you secure your dream car! We appreciate your continued trust in us and look forward to maintaining a great relationship. Enjoy every mile in your new ride!