Reviews
Ford Raptor Running Board Warranty Replacement
I bought my 2014 Ford Raptor from North Branch Ford 3 plus years ago. Recently, I identified the running board(s) coating was flaking and I brought this to the attention of the Service Manager, Mark Young. I was unsure if I would be taken care of with 70,000 miles on my truck but Mark was more than helpful and very professional in his mannerisms. Mark coordinated replacement of the running boards and I have been nothing but more than impressed. I would like for Mark to get the credit he deserves and I have also recommended service to a few buddies that have Ford's. Thanks again for helping me out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quick service
Love the customer service, Doug is great. I wish we paid for pickup at the service garage vs front desk so if I had further questions I could ask the source right at the time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback! We hope to see you again in the future! Take care!
Honest repair shop
Clean and pleasant waiting area service advocate does there job very well
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
30,000 mile check
The staff was open to my concerns about any additional checks needed for my 30,000 mile appointment. I have full confidence in the Service Department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
LEO HORBACH
GOOD PEOPLE, PLEASANT. FAST AND QUALIFIED. RECOMMEND THEM HIGHLY
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service rating at Anderson Koch
Excellent and timely service. Had customer points to pay for oil change.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Claudia. We hope to be of service to you again! Take care!
Oil Service and Vehicle Check
Standard maintenance service. Well executed with good customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brian, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Had oil & filter changed and tires rotated.
Very good as always. I have had all my service work done with them.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! We hope to be of service to you again! Take care!
Good service
The service was quick and done in a good time frame.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
owner
still having ongoing problem with 02 sensor but dealer is very helpful in trying to get it resolved
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase